Alarm Monitoring Dispatcher 12:00PM-10:30PM - Training Provided!

Interface Systems • St. Louis, MO

7d • Onsite

About The Position

As a Level 3 iSOC Coordinator, you will manage real-time interactions and interventions during critical security events. The role includes live audio communication with people at monitored sites using two-way systems to prevent security breaches, respond to incidents such as trespassing, and de-escalate potential threats. You will perform alarm verification and video monitoring, make rapid decisions, and communicate clearly with customers and emergency personnel. Coordinators respond to alarms and address security violations directly in a fast-paced, technology-driven environment.

The position is on-site in a security monitoring operations center and requires availability for scheduled shifts between 12:00 PM and 10:30 PM, according to labor demands. Shifts are 8–10 hours, with the number of workdays varying. Training is provided. Starting pay is $22.00 per hour before shift differential. Eligible coordinators may receive monthly performance and attendance bonuses after 90 days of successful active employment. A favorable pre-employment drug screening and background check are required.

Requirements

• High school diploma or GED equivalent.
• Excellent communication and interpersonal skills, with professionalism and care in interactions.
• Strong active listening skills to understand customer needs and provide timely, accurate responses.
• Working knowledge of Microsoft Office applications.
• Ability to remain calm and positive under pressure and handle urgent or critical situations professionally.
• Favorable results on a pre-employment drug screening and background check.

Nice To Haves

• Two years of experience in customer service, call center, dispatch, or security roles is preferred.

Responsibilities

• Perform remote security checks and virtual tours of customer locations, observing for vulnerabilities, criminal activity, and unusual activity.
• Conduct virtual security escorts for customers during business opening or closing, or upon request.
• Communicate with customer locations using two-way audio and video surveillance technology.
• Take appropriate action based on incident severity or instructions, including contacting customers or requesting police, fire, or medical services.
• Answer inbound calls and assist with customer, employee, and vendor security- or system-related inquiries.
• Maintain accurate records and documentation in the system of record.
• Monitor, verify, and respond to alarm signals, including placing outgoing calls to verify alarm validity.
• Perform video verification of alarms to confirm security breaches or emergency incidents.
• Notify designated individuals of alarms or events by telephone according to customer-specific instructions.
• Support life safety by ensuring clear, timely, and accurate dispatch and alarm communication to emergency personnel.
• Provide basic alarm support, including arming, disarming, and assisting with resetting alarms or signals.
• Manage live audio interactions during alarm events or customer requests using two-way audio systems.
• Use two-way audio to intervene in real-time incidents, communicate clearly, and project authority.
• Respond to loitering, trespassing, and other security violations, including de-escalation and rapid decision-making.
• Document interactions, arrange appropriate follow-up, and ensure incidents are resolved.
• Generate detailed reports on alarm responses and life safety interventions.
• Comply with Interface policies in the Employee Handbook and Employee Safety Manual; complete offered learning courses when necessary for further certifications.

Benefits

• Full benefits beginning on the first day of employment.
• Three weeks of paid vacation time and 10 days of paid sick time.
• Uncapped employee referral bonuses.
• Monthly performance bonus eligibility after 90 days of successful active employment, with awards of up to $1,000 per month for eligible high-performing employees.
• Monthly attendance bonus eligibility after 90 days of successful active employment; full-time employees may earn up to $250 per month, or $3,000 per year, subject to attendance criteria.
• Shift differentials: $0.50 per hour for hours worked 5:00 PM–9:00 PM; $1.00 per hour for hours worked 9:01 PM–6:00 AM; and $1.00 per hour for hours worked on Saturdays or Sundays.
• Flexible 8–10 hour shift options, with scheduled hours between 12:00 PM and 10:30 PM.
• Training is provided.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED