Security Alarm Dispatcher- 7:30am-4pm - Weekends Required

Interface Systems • St. Louis, MO

1d • Onsite

About The Position

The Level 3 iSOC Coordinator provides advanced security and life-safety monitoring, responding to alarms and managing live interactions with people at monitored sites. The role uses alarm verification, video monitoring, two-way audio and video systems, and rapid decision-making to address security violations, prevent breaches, de-escalate potential threats, and support customers and emergency personnel.

The position is on-site in a security monitoring operations center. Employees must be available for scheduled 8- or 10-hour shifts between 7:30 a.m. and 4:00 p.m., based on labor demands, and must work weekends and holidays as part of the regular schedule. Training is provided. A favorable pre-employment drug screening and background check are required.

Requirements

• High school diploma or GED equivalent.
• Excellent communication and interpersonal skills, with professionalism and care in all interactions.
• Strong active-listening skills to understand customer needs and respond accurately and promptly.
• Working knowledge of Microsoft Office applications.
• Ability to remain calm and positive and demonstrate professionalism in high-pressure or urgent situations.
• Availability to work scheduled shifts between 7:30 a.m. and 4:00 p.m., including weekends and holidays.
• Ability to complete a pre-employment drug screening and background check with favorable results.

Nice To Haves

• Two years of experience in customer service, call center, dispatch, or security roles is preferred.

Responsibilities

• Perform remote security checks and virtual tours of customer locations, watching for vulnerabilities, criminal activity, or unusual activity.
• Conduct virtual security escorts during business openings and closings or when requested by a customer.
• Communicate with monitored locations using two-way audio and video surveillance technology.
• Take appropriate action based on event severity and customer instructions, including contacting customers or requesting police, fire, or medical services.
• Answer inbound calls from customers, employees, and vendors about security and system-related inquiries, resolving or escalating issues as appropriate.
• Maintain accurate records and documentation in the automation system.
• Monitor, verify, and respond to alarm signals, including making outgoing calls to verify alarms.
• Perform video verification to confirm security breaches or emergency incidents.
• Notify designated individuals by telephone about alarms or events according to customer-specific instructions.
• Ensure clear, timely, and accurate alarm communication and dispatch to emergency personnel for life-safety events.
• Provide basic alarm support, including arming, disarming, and assisting with resetting alarms or signals.
• Manage live audio interactions during alarm events or customer requests, communicating directly with people at monitored sites.
• Use two-way audio to intervene in real-time incidents, communicate clearly, and project authority.
• Respond to loitering, trespassing, and other security violations, using de-escalation and rapid decision-making as needed.
• Document interactions, ensure appropriate follow-up, and confirm incident resolution.
• Generate detailed reports on alarm responses and life-safety interventions.
• Comply with Interface policies in the Employee Handbook and Employee Safety Manual; complete learning courses that may be required when pursuing further certifications.

Benefits

• Full benefits beginning on the first day of employment.
• Three weeks of paid vacation time and 10 days of paid sick time.
• Uncapped employee referral bonuses.
• Shift differentials for evening, overnight, and weekend hours.
• Monthly performance bonus eligibility after 90 days of successful active employment, with awards of up to $1,000 per month.
• Monthly attendance bonus eligibility after 90 days of successful active employment; full-time employees can earn up to $250 per month, or up to $3,000 per year, subject to eligibility criteria.
• $500 hiring bonus for newly hired St. Louis iSOC employees, paid in two $250 installments after 90 days and six months of employment, subject to active employment on each payout date.
• Training is provided.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED