Security Alarm Dispatcher- 3:00PM - 11:30PM - Full Training Provided!

Interface Systems • St. Louis, MO

31d • Onsite

About The Position

As a Level 3 iSOC Coordinator, you will manage real-time interactions and interventions during critical security events. You will verify alarms, monitor video, and use two-way audio systems to communicate directly with people at monitored sites, address security violations, and help prevent or de-escalate incidents. The role requires rapid decision-making and clear communication with customers and emergency personnel.

The iSOC Coordinator role covers three levels of responsibility: Level 1 Security, Level 2 Life Safety, and Level 3 Interactive. Each level builds on the previous one, increasing the complexity and authority involved in customer safety, alarm verification, and live interaction.

This is an onsite position in a state-of-the-art security monitoring operations center. Coordinators use video surveillance, two-way audio systems, alarm monitoring software, customized automation solutions, proprietary software integrations, and monitoring workstations. The position requires availability for scheduled shifts between 3:00 p.m. and 11:30 p.m., with 8- or 10-hour shifts scheduled according to labor demands. The center operates 24 hours a day, every day of the year, and the regular schedule includes weekends and holidays. Training is provided. A favorable pre-employment drug screening and background check are required.

Requirements

• High school diploma or GED equivalent.
• Excellent communication and interpersonal skills, with professionalism and care in all interactions.
• Strong active listening skills to understand customer needs and provide timely, accurate responses.
• Working knowledge of Microsoft Office applications.
• Ability to remain calm and positive in high-pressure situations and handle urgent or critical matters professionally.
• Ability to work a schedule that includes weekends and holidays.

Nice To Haves

• Two years of experience in customer service, call center, dispatch, or security roles.

Responsibilities

• Perform remote security checks and virtual tours of customer locations, observing for vulnerabilities, criminal activity, or unusual activity.
• Conduct virtual security escorts during business opening or closing, or at a customer's request.
• Communicate with customer locations using two-way audio and video surveillance technology.
• Take appropriate action based on event severity or customer instructions, including contacting customers or requesting police, fire, or medical services.
• Answer inbound calls from customers, employees, and vendors to resolve, escalate, or support security- and system-related inquiries.
• Maintain accurate records and documentation in the system of record.
• Monitor, verify, and respond to alarm signals, including calling to verify alarm validity.
• Perform video verification of alarms to confirm security breaches or emergency incidents.
• Notify designated individuals by telephone about alarms or events according to customer-specific instructions.
• Ensure clear, timely, and accurate dispatch and alarm communication to emergency personnel.
• Provide basic alarm support, including arming, disarming, and assisting with resetting alarms or signals.
• Manage live audio interactions during alarm events or customer requests using two-way audio systems.
• Use two-way audio to intervene in real-time incidents with authoritative, clear communication.
• Respond to loitering, trespassing, and other security violations, including de-escalating situations and making rapid decisions.
• Document interactions and ensure appropriate follow-up to resolve incidents.
• Generate detailed reports on alarm responses and life safety interventions.
• Comply with Interface policies in the Employee Handbook and Employee Safety Manual.

Benefits

• Full benefits beginning on the first day of employment.
• Three weeks of paid vacation and 10 days of paid sick time.
• Uncapped employee referral bonuses.
• Evening shift differential of $0.50 per hour for hours worked between 5:00 p.m. and 9:00 p.m.
• Overnight shift differential of $1.00 per hour for hours worked between 9:01 p.m. and 6:00 a.m.
• Weekend shift differential of $1.00 per hour for hours worked on Saturdays or Sundays.
• Eligible coordinators may earn monthly performance bonuses of up to $1,000 after 90 days of successful active employment, subject to metrics and eligibility criteria.
• Eligible full-time employees may earn monthly attendance bonuses of up to $250 after 90 days of successful active employment, subject to eligibility criteria.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED