Security Alarm Dispatcher-4:00pm – 12:30am - Full Training Provided!

Interface Systems•St. Louis, MO

31d•Onsite

About The Position

As a Level 3 iSOC Coordinator, you will manage real-time interactions and interventions during critical security events. You will conduct alarm verification and video monitoring, communicate with individuals at monitored sites using two-way audio and video systems, and intervene to help prevent security breaches, address trespassing, and de-escalate potential threats. The role requires rapid decision-making and clear communication with customers and emergency personnel. You will build on the responsibilities of earlier iSOC levels while providing security and life-safety monitoring, responding to alarms, and directly addressing security violations. The role is based on-site in a security monitoring operations center equipped with video surveillance, two-way audio systems, alarm monitoring software, customized automation solutions, proprietary software integrations, and video-monitoring workstations. Training is provided. The position requires availability for scheduled shifts between 4:00 p.m. and 12:30 a.m.; shifts may be 8 or 10 hours. The operation runs 24 hours a day, 7 days a week, including weekends and holidays. Starting pay is $22.00 per hour, not including shift differential.

Requirements

High school diploma or GED equivalent.
Excellent communication and interpersonal skills, with professionalism and care in all interactions.
Strong active-listening skills to understand customer needs and provide timely, accurate responses.
Working knowledge of Microsoft Office applications.
Ability to maintain a calm, positive, and professional demeanor in high-pressure situations.
Availability to work scheduled shifts between 4:00 p.m. and 12:30 a.m., including weekends and holidays.
Favorable results on a pre-employment drug screening and background check.

Nice To Haves

Two years of experience in customer service, a call center, dispatch, or security roles.
Pursuit of further certification through Interface-offered learning courses may be necessary.

Responsibilities

Perform remote security checks and virtual tours of customer locations, observing for security vulnerabilities, criminal activity, or unusual activity.
Conduct virtual security escorts for customers during business opening or closing, or upon request.
Communicate with customer locations using two-way audio and video surveillance technology.
Take appropriate action based on event severity or instructions, including contacting customers or requesting police, fire, or medical services.
Answer inbound calls and assist with resolving, escalating, or supporting security- and system-related inquiries from customers, employees, and vendors.
Maintain accurate records and documentation in the system of record.
Monitor, verify, and respond to alarm signals, including making outgoing calls to verify alarm validity.
Perform video verification of alarms to confirm security breaches or emergency incidents.
Notify specified individuals by telephone of alarms or events according to customer-specific instructions.
Provide life-safety support through clear, timely, and accurate dispatch and alarm communication to emergency personnel.
Provide basic alarm support, including arming, disarming, and assisting with resetting alarms or signals.
Manage live audio interactions in response to alarm events or customer requests, communicating directly with individuals at monitored sites.
Use two-way audio to intervene in real-time incidents, communicate clearly, and project authority.
Handle loitering, trespassing, and other security violations, including de-escalation and rapid decision-making.
Document interactions, ensure appropriate follow-up, and support incident resolution.
Generate detailed reports on alarm responses and life-safety interventions.
Comply with Interface Employee Handbook and Employee Safety Manual policies.

Benefits

Full benefits beginning on the first day of employment.
Three weeks of paid vacation and 10 days of paid sick time.
Uncapped employee referral bonuses.
Evening shift differential of $0.50 per hour for hours worked from 5:00 p.m. to 9:00 p.m.
Overnight shift differential of $1.00 per hour for hours worked from 9:01 p.m. to 6:00 a.m.
Weekend differential of $1.00 per hour for hours worked on Saturdays or Sundays.
Monthly performance bonus eligibility after 90 days of active employment, with awards up to $1,000 per month based on metrics and eligibility criteria.
Monthly attendance bonus eligibility after 90 days of active employment; full-time employees may earn up to $250 per month, or up to $3,000 per year, subject to eligibility criteria.
$500 new-hire bonus for newly hired St. Louis iSOC employees, paid in two $250 installments after 90 days and six months of employment, provided the employee is active on each payout date.
Training provided.