Second Service Manager

Hy-Vee•Grand Island, NE

About The Position

The Second Service Manager provides prompt, efficient, and friendly customer service; monitors and maintains sales-floor operations and the technology used to support them; and handles customer and employee relations. The role helps ensure a welcoming store atmosphere, effective daily operations, cleanliness, merchandise presentation, and adherence to company policies and procedures. The position has supervisory responsibilities and access to confidential information, including pricing, sales reports, and profit-and-loss reports. The role reports to the District Store Director, Store Manager, and Assistant Managers of Store Operations, Perishables, and Health Wellness Home. It supervises all positions except those listed above and department heads. The work involves daily contact with customers, employees, suppliers/vendors, and the general public, as well as occasional contact with federal or state regulatory agencies during inspections. Employment is contingent upon successfully completing a pre-employment drug screen.

Requirements

High school education or one year of similar or related work experience.
Ability to solve practical problems involving a variety of variables with limited standardization and to interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to interview to obtain basic information, guide people by providing basic direction, and follow technical manuals.
Ability to work with increased contact with people.
Ability to physically perform medium work: exert up to 50 pounds occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Visual ability to see from less than 20 inches to more than 20 feet, with or without correction, and to use depth perception, color vision, and field of vision.
Ability to climb, balance, stoop, kneel, reach, stand, walk, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.
Successful completion of a pre-employment drug screen.

Responsibilities

Provide prompt, courteous, efficient, and friendly customer service throughout the store, including greeting customers, assisting with products and heavy items, responding to requests, and answering telephone calls.
Monitor and maintain sales-floor operations and the technology necessary for customer service.
Train employees in store policies, department procedures, and job duties; ensure appropriate customer service and address customer issues.
Maintain the cleanliness, sanitation, equipment, and appearance of the store and property.
Learn to formulate pricing or merchandising approaches in accordance with Store Manager guidelines.
Order merchandise, verify deliveries, check merchandise quality and records, and report discrepancies.
Recruit and interview applicants and recommend or determine employment.
Ensure employees follow established policies and laws, security practices, sales procedures, and record-keeping procedures.
Approve checks written for cash or merchandise purchases; distribute money to registers and oversee register and safe cash accountability.
Coordinate backroom facilities and equipment and recommend changes to space allocation.
Inspect merchandise for correct pricing and display and correct mispriced computer entries.
Maintain department and company standards for personal hygiene and dress, follow company and store guidelines, and report to work as scheduled and on time.
Determine employee motivational needs and provide an appropriate work environment.
Suggest improvements to work methods and procedures based on employee and customer observations.
Prepare display sketches or floor plans; develop display layouts, themes, colors, and props; requisition materials; and oversee or participate in display construction.
Participate in continuing education by reviewing trade publications and recommend cost-reduction programs.
Make corrections, additions, or deletions to employee schedules.
Sell merchandise to employees or customers and issue merchandise for authorized inter-store transfers.
Handle cash registers and reset new and current aisle items.
Perform other job-related duties and special projects as required.
Instruct, assign, review, and plan the work of others; maintain standards; allocate personnel; and coordinate activities.
Select new employees and address employee problems, with authority to recommend and approve transfers, promotions, discipline, discharge, and salary adjustments.