Second Service Manager

Hy-Vee, Inc.•Gladstone, MO

10d

About The Position

The Second Service Manager provides prompt, efficient, and friendly customer service while monitoring and maintaining sales-floor operations and the technology needed to support them. The position handles customer and employee relations, promotes a positive and helpful store atmosphere, and helps ensure proper service throughout the store. It reports to the District Store Director, Store Manager, and Assistant Managers of Store Operations, Perishables, and Health Wellness Home. All positions other than those listed supervisors and department heads report to this role. The manager trains and supervises employees, supports hiring and employee scheduling, helps maintain store standards and compliance, and oversees operational functions including merchandise ordering and delivery, pricing and displays, cash registers, the safe, and backroom facilities. The role also supports merchandising and display projects and performs other job-related duties as required. This is a fast-paced position with exposure to dust, noise, temperature extremes, moving-equipment hazards, electrical shock, and chemicals and solvents. The work requires medium physical effort, including lifting, standing, walking, climbing, reaching, and repetitive motions. Daily contacts include customers, coworkers, suppliers/vendors, and the general public; occasional contact with regulatory agencies may occur. Employment is contingent on successfully completing a pre-employment drug screen.

Requirements

High school education or one year of similar or related work experience.
Ability to solve practical problems involving a variety of variables and limited standardization, and to interpret instructions.
Ability to perform arithmetic involving fractions, decimals, and percentages.
Ability to interview to obtain basic information, guide people by providing basic direction, follow technical manuals, and interact with people.
Ability to perform medium physical work: exert up to 50 pounds of force occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Visual ability from less than 20 inches to more than 20 feet, with or without correction, including depth perception, color vision, and field of vision.
Ability to climb, balance, stoop, kneel, reach, stand, walk, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.
Ability to work in a fast-paced environment with exposure to dust, noise, temperature extremes, equipment movement hazards, electrical shock, and chemicals and solvents.
Availability for required night and weekend shifts.
Successful completion of a pre-employment drug screen is required for employment.

Responsibilities

Promote a positive, friendly, and fun atmosphere through teamwork and flexibility.
Encourage employees to greet and assist customers, set a good service example, and address customer issues.
Monitor and maintain sales-floor operations and the technology needed to serve customers.
Provide prompt, courteous, and helpful customer service, including locating products, reaching or loading items, and passing along customer suggestions or requests.
Answer customer telephone calls promptly and helpfully.
Train employees in store policies, department procedures, and job duties.
Maintain cleanliness, sanitation, equipment, and the appearance of the store and property.
Learn and apply pricing and merchandising guidelines established by the Store Manager.
Order merchandise, verify deliveries and quality, compare deliveries with orders, and report discrepancies.
Recruit and interview applicants and recommend or determine employment.
Ensure employees follow established policies, laws, security requirements, sales procedures, and recordkeeping practices.
Approve checks used for cash or merchandise purchases.
Coordinate backroom facilities and equipment and recommend space-allocation changes.
Distribute cash to registers as needed and maintain accountability for registers and the safe.
Inspect merchandise pricing and displays and correct mispriced items in the computer.
Follow personal hygiene, dress, company, and store guidelines, and report to work as scheduled and on time.
Assess employee motivational needs and provide an appropriate work environment.
Suggest improvements to work methods and procedures based on employee and customer feedback.
Prepare display sketches or floor plans; develop layouts, themes, colors, and props; requisition materials; and oversee or participate in display construction.
Participate in continuing education by reviewing trade publications and recommend cost-reduction programs.
Make corrections, additions, or deletions to employee schedules.
Sell merchandise or issue merchandise through authorized requisitions and inter-store transfers.
Handle cash registers and reset new and current aisle items.
Instruct, assign, review, and plan work; maintain standards; allocate personnel; and coordinate others’ activities.
Select new employees and address employee problems; recommend and approve transfers, promotions, discipline, discharge, and salary adjustments.
Perform other job-related duties and special projects as required.