Second Service Manager

Hy-Vee, Inc.•Pella, IA

About The Position

The Second Service Manager provides prompt, efficient, and friendly customer service; monitors and maintains sales-floor operations and the technology needed to support them; and handles customer and employee relations. The role supports store operations through employee training and supervision, merchandise ordering and presentation, cash and register accountability, recruiting, policy compliance, and maintaining the cleanliness and appearance of the store and property. The position reports to the District Store Director, Store Manager, and the Assistant Managers of Store Operations, Perishables, and Health Wellness Home. All positions except those supervisors and department heads report to this role. The role requires a high school education or one year of similar or related work experience. It involves medium physical work, including lifting and moving objects, and exposure to a fast-paced environment with dust, noise, temperature extremes, equipment movement hazards, potential electrical shock, and chemicals and solvents.

Requirements

High school education or one year of similar or related work experience.
Ability to solve practical problems involving a variety of variables with limited standardization and to interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to interview people to obtain basic information, provide basic direction, follow technical manuals, and interact with people.
Ability to perform medium physical work: exert up to 50 pounds occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Visual ability from less than 20 inches to more than 20 feet, with or without correction, including depth perception, color vision, and field of vision.
Ability to climb, balance, stoop, kneel, reach, stand, walk, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.
Availability to report to work as scheduled and on time.
Successful completion of a pre-employment drug screen.

Responsibilities

Promote a friendly, positive, and customer-focused atmosphere through teamwork and flexibility.
Encourage employees to greet and assist customers, provide courteous service, and set a positive example.
Monitor and maintain sales-floor operations and related technology.
Assist customers with finding and reaching products, handling heavy items, sharing suggestions or requests, and other shopping needs.
Answer telephone calls promptly and provide helpful customer service.
Train employees in store policies, department procedures, and job duties.
Ensure customer service standards throughout the store and address customer issues.
Maintain cleanliness, sanitation, equipment, and the appearance of the store and property.
Learn and apply pricing and merchandising practices in accordance with Store Manager guidelines.
Order merchandise, verify deliveries and quality, compare deliveries with orders, and report discrepancies.
Recruit and interview applicants and recommend or determine employment.
Ensure employees comply with established policies, laws, security, sales, and record-keeping procedures.
Approve checks written for cash or merchandise purchases.
Coordinate backroom facilities and equipment and recommend space-allocation changes.
Distribute money to cash registers and maintain cash accountability for registers and the safe.
Inspect merchandise pricing and displays and correct mispriced items in the computer.
Follow department and company hygiene, dress, and other policy guidelines, and report to work as scheduled and on time.
Identify employee motivational needs and provide an appropriate work environment.
Suggest improvements to work methods and procedures based on employee and customer feedback.
Prepare display sketches or floor plans; develop layouts and themes; select colors and props; requisition materials; and oversee or participate in display construction.
Continue professional learning through trade publications and recommend cost-reduction programs.
Make corrections, additions, or deletions to employee schedules.
Sell merchandise to employees and customers or issue merchandise for authorized inter-store transfers.
Handle cash registers and reset new and current items in aisles.
Perform other job-related duties and special projects as required.
Instruct, assign, review, and plan the work of others; maintain standards; allocate personnel; and coordinate activities.
Select new employees and address employee problems; recommend and approve employee transfers, promotions, discipline, discharge, and salary adjustments.