Second Service Manager

Hy-Vee, Inc.•Chillicothe, MO

About The Position

The Second Service Manager provides prompt, efficient, and friendly customer service while monitoring and maintaining sales floor operations and the technology used to support them. The role handles customer and employee relations and helps ensure customers receive helpful service throughout the store. It reports to the District Store Director, Store Manager, and Assistant Managers of Store Operations, Perishables, and Health Wellness Home. All positions other than those listed and department heads report to this role. The position includes supervisory responsibilities such as instructing and assigning work, reviewing and planning work, maintaining standards, allocating personnel, coordinating activities, selecting employees, and addressing employee problems. The manager may recommend or approve transfers, promotions, discipline, discharge, and salary adjustments. The role also supports merchandise ordering and displays, cash accountability, store cleanliness and maintenance, employee training, policy compliance, and store operations. The work is performed in a fast-paced store environment with exposure to dust, noise, temperature extremes, equipment movement hazards, possible electrical shock, and chemicals and solvents. The position requires medium physical work, including exerting up to 50 pounds of force occasionally, 20 pounds frequently, and 10 pounds constantly. Night and weekend shifts are required. Employment is contingent on successfully completing a pre-employment drug screen.

Requirements

High school education or one year of similar or related work experience.
Ability to solve practical problems involving a variety of variables with limited standardization and interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to interview to obtain basic information, guide people by providing basic direction, follow technical manuals, and interact with people.
Ability to perform medium physical work: exert up to 50 pounds occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Visual ability from less than 20 inches to more than 20 feet, with or without correction, including depth perception, color vision, and field of vision.
Ability to climb, balance, stoop, kneel, reach, stand, walk, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.
Availability for night and weekend shifts.
Successful completion of a pre-employment drug screen.

Responsibilities

Maintain a positive, friendly, and team-oriented atmosphere for customers and employees.
Encourage employees to greet and assist customers, set a service example, and ensure prompt and courteous service throughout the store.
Monitor and maintain sales floor operations and the technology needed to serve customers.
Assist customers with locating products, reaching or loading items, and communicating suggestions or requests; perform other tasks that enhance the shopping experience.
Answer customer telephone calls promptly and helpfully.
Train employees in store policies, department procedures, and job duties.
Address specific customer issues and ensure appropriate customer service throughout the store.
Maintain cleanliness, sanitation, equipment, and the appearance of the store and property.
Learn to formulate pricing philosophies and merchandising practices in accordance with Store Manager guidelines.
Order merchandise, verify deliveries and quality, compare deliveries with orders, and report discrepancies.
Recruit and interview applicants to recommend or determine employment.
Ensure employee compliance with policies, laws, security, sales, and record-keeping procedures.
Approve checks written for cash or merchandise purchases.
Coordinate backroom facilities and equipment and recommend space-allocation changes.
Distribute money to registers as needed and maintain accountability for register and safe cash.
Inspect merchandise pricing and displays and correct mispriced items in the computer.
Follow department and company personal hygiene, dress, and other guidelines; report to work as scheduled and on time.
Determine employee motivational needs and provide an appropriate work environment.
Suggest improvements to work methods and procedures based on observations and feedback.
Prepare display sketches or floor plans; develop display layouts, themes, colors, and props; requisition materials; and oversee or participate in display construction.
Continue learning by reviewing trade publications and recommend cost-reduction programs.
Make corrections, additions, or deletions to employee schedules.
Sell merchandise to employees and customers or issue merchandise for authorized personnel and inter-store transfers.
Handle cash registers and reset new and current items in aisles.
Perform other job-related duties and special projects as required.
Instruct, assign, review, and plan others’ work; maintain standards; allocate personnel; and coordinate activities.
Select new employees, act on employee problems, and exercise authority to recommend or approve employee transfers, promotions, discipline, discharge, and salary adjustments.