Second Service Manager

Hy-Vee, Inc.•Grand Island, NE

About The Position

The Second Service Manager provides prompt, efficient, and friendly customer service and monitors and maintains sales-floor operations and the technology required to support them. The role handles customer and employee relations, promotes a welcoming atmosphere, and helps ensure that customers receive attentive service throughout the store. The manager trains employees, addresses customer issues, supports recruiting and interviewing, and oversees compliance with company policies, security, sales, and recordkeeping procedures. The position also helps manage merchandise ordering and delivery, pricing and displays, backroom space and equipment, cash registers and the safe, employee schedules, and store cleanliness and maintenance. Supervisory duties include assigning and reviewing work, planning and coordinating staffing, maintaining standards, addressing employee problems, and taking or recommending personnel actions. The position involves daily contact with customers, coworkers, suppliers and vendors, and the general public, with occasional contact with regulatory agencies during inspections. It is performed in a fast-paced environment with exposure to dust, noise, temperature extremes, equipment movement hazards, electrical shock, and chemicals and solvents. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

High school education or one year of similar or related work experience.
Ability to solve practical problems involving varied conditions with limited standardization and to interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to interview to obtain basic information, guide people by providing basic direction, follow technical manuals, and interact with people.
Ability to perform medium physical work: exert up to 50 pounds occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Visual ability from less than 20 inches to more than 20 feet, with or without correction, including depth perception, color vision, and field of vision.
Ability to climb, balance, stoop, kneel, reach, stand, walk, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.
Successful completion of a pre-employment drug screen is required for employment.

Responsibilities

Promote a positive, friendly atmosphere through teamwork and by encouraging employees to provide prompt, courteous customer service.
Monitor and maintain sales-floor operations and the technology used to serve customers.
Assist customers by locating products, retrieving out-of-reach items, helping with heavy items, relaying suggestions or requests, and otherwise enhancing the shopping experience.
Answer telephone calls promptly and provide helpful service.
Train employees on store policies, department procedures, and job duties; ensure proper customer service and address specific customer issues.
Maintain cleanliness, sanitation, equipment, and the appearance of the store and property.
Learn and apply pricing and merchandising guidelines established by the Store Manager.
Order merchandise, verify deliveries and quality, compare deliveries with orders, and report discrepancies.
Recruit and interview applicants and recommend or determine employment.
Ensure employees comply with established policies and laws, and with security, sales, and recordkeeping procedures.
Approve checks for cash or merchandise purchases.
Coordinate backroom facilities and equipment and recommend space-allocation changes.
Distribute money to cash registers as needed and maintain cash accountability for registers and the safe.
Inspect merchandise for correct pricing and display, and correct mispriced items in the computer.
Maintain department and company standards for personal hygiene and dress; follow company policies and store guidelines; report to work as scheduled and on time.
Determine employee motivational needs and provide an appropriate work environment.
Suggest improvements to work methods and procedures based on observations and feedback from employees and customers.
Prepare display sketches or floor plans; develop display layouts, themes, colors, and props; requisition materials; and oversee or participate in display construction.
Continue professional learning through trade publications and recommend cost-reduction programs.
Make corrections, additions, or deletions to employee schedules.
Sell merchandise to employees and customers or issue merchandise upon authorized requisition, including inter-store transfers.
Operate cash registers and reset new and current aisle items.
Perform other job-related duties and special projects as required.
Instruct, assign, review, and plan the work of others; maintain standards; allocate personnel; and coordinate activities.
Select new employees, address employee problems, and recommend or approve employee transfers, promotions, discipline, discharge, and salary adjustments.