Second Service Manager

Hy-Vee•Chillicothe, MO

About The Position

The Second Service Manager provides prompt, efficient, and friendly customer service and monitors and maintains sales-floor operations and the technology needed to support them. The role supports a friendly, helpful shopping environment, handles customer and employee relations, trains employees, and helps ensure store-wide service, cleanliness, safety, and operational standards. The manager oversees employees and store activities, including merchandise ordering and delivery verification, pricing and displays, recruiting and interviewing, policy compliance, cash-register and safe accountability, and coordination of backroom facilities and equipment. The position also supports employee motivation and scheduling, merchandising and display projects, and other job-related duties as required. The role has daily contact with customers, employees, suppliers and vendors, and the general public, and occasional contact with regulatory agencies. It has access to confidential information such as pricing, sales reports, and profit-and-loss reports.

Requirements

High school education or one year of similar or related work experience.
Ability to solve practical problems involving a variety of variables with limited standardization and to interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to interview to obtain basic information, guide people by providing basic direction, and follow technical manuals.
Ability to interact with people.

Responsibilities

Promote a friendly, helpful atmosphere and provide prompt, courteous, and efficient service to customers throughout the store.
Monitor and maintain sales-floor operations and the technology needed to handle customers successfully.
Address customer issues and assist customers with locating, reaching, loading, or unloading products, and pass along customer suggestions or requests.
Answer customer telephone calls promptly and provide helpful service.
Train employees in store policies, department procedures, and job duties.
Maintain store cleanliness, sanitation, equipment, and the appearance of the store and property.
Learn and apply pricing and merchandising philosophies within guidelines established by the Store Manager.
Order merchandise, verify deliveries and quality, compare deliveries with orders, and report discrepancies.
Recruit and interview applicants and recommend or determine employment.
Ensure employees comply with established policies and laws, security requirements, and sales and record-keeping procedures.
Approve checks written for cash or merchandise purchases.
Coordinate backroom facilities and equipment and recommend changes to space allocation.
Distribute money to cash registers as needed and maintain cash accountability for registers and the safe.
Inspect merchandise for correct pricing and display and correct mispriced items in the computer.
Follow department and company guidelines for personal hygiene and dress, company policies, and individual store guidelines.
Report to work as scheduled and on time.
Determine employees’ motivational needs and provide an appropriate work environment.
Suggest improvements to work methods and procedures based on observations and feedback.
Prepare display sketches or floor plans; develop layouts and themes; select colors and props; requisition materials; and oversee or participate in display construction.
Participate in continuing education by reviewing trade publications and recommend cost-reduction programs.
Make corrections, additions, or deletions to employee schedules.
Sell merchandise to employees or customers, or issue merchandise to authorized personnel for inter-store transfers.
Handle cash registers and reset new and current items in aisles.
Perform other job-related duties and special projects as required.
Instruct, assign, review, and plan others’ work; maintain standards; allocate personnel; and coordinate activities.
Select new employees and act on employee problems, with authority to recommend and approve transfers, promotions, discipline, discharge, and salary adjustments.