Regal Waugh Chapel | Seasonal Team Member | $16.50/Hour | Free Movies & Employee Discounts

Regal • Gambrills, MD

13h • Onsite

About The Position

Regal Waugh Chapel is hiring seasonal Team Members for a position with a fixed end date. Team Members may be assigned to the Box Office, Concession Stand, or Usher duties based on theatre needs and employee availability. Their primary responsibility is providing exceptional guest service while representing Regal consistently with its mission and policies. Team Members are expected to attend regularly, respond to emergencies when called upon, perform general cleaning, and comply with the company dress code.

Box Office duties include operating the point-of-sale system and accurately handling cash, cards, checks, gift cards, and redeemed discounts; promoting premium viewing experiences and the Regal Crown Club; ensuring ticket sales comply with the MPAA rating system and company policy; and responding to guest calls and questions.

Concession duties include operating the point-of-sale system, handling payments and concession inventory accurately, promoting the Regal Crown Club, operating and cleaning concession equipment, and suggestive selling. Team Members must comply with food-safety requirements and applicable break and meal-period laws. Where alcohol is sold and serving alcohol is assigned, employees must meet legal age requirements, maintain required certification and training, and complete Regal Responsible Beverage Server training. Employees are also required to read and understand training materials covering subjects such as harassment and discrimination.

Usher duties include collecting and depositing ticket stubs, directing patrons, inspecting packages when applicable, managing crowds, helping guests find seats, enforcing the MPAA rating system, and inspecting theatres for picture and sound quality, content theft, and safety. Ushers report problems or unusual situations to management, may perform auxiliary concession sales, clean auditoriums and other theatre areas, monitor vending equipment, and assist with assigned opening and closing duties.

The listed pay is $16.50 per hour. Team Members receive free movie passes and discounted concessions at Regal locations. Those aged 21 or older who have completed six months of service may participate in the 401(k) plan with a company match.

Requirements

• Complete the cast certification program as a cast member and as a box office cashier, or be progressing toward completion.
• Possess good public-speaking and listening skills and communicate clearly and directly.
• Perform calculations quickly and accurately and identify and correct errors.
• Identify problems, gather relevant information, evaluate alternatives, reach evidence-based conclusions, take initiative, and perform under pressure or opposition.
• Demonstrate excellent communication with customers, coworkers, and management, and be able to establish goals, budget time, and prioritize work.
• If assigned to sell or serve alcohol where applicable, meet the legal age requirement and complete legally required training and certification as well as Regal Responsible Beverage Server training.
• Frequently stand, walk, sit, use hands to handle or feel objects, reach, and talk or hear; occasionally climb or balance and stoop, kneel, crouch, or crawl; and occasionally lift up to 60 pounds.
• Meet the job’s vision requirements, including close, distance, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

• Provide exceptional guest service and represent Regal consistently with its mission and policies.
• Maintain regular and consistent attendance, respond to emergency situations when called upon, perform general cleaning, and comply with the company dress code.
• Operate point-of-sale systems and accurately handle cash, credit cards, travelers’ checks, gift cards, redeemed discounts, and concession inventory as applicable.
• Promote premium viewing experiences, the Regal Crown Club, and concession items through upselling and suggestive selling.
• Ensure ticket sales comply with the MPAA rating system and company policy.
• Respond to guest phone calls and questions in keeping with the guest service philosophy.
• Operate, prepare, and clean concession equipment; comply with food-safety laws and applicable break and meal-period laws.
• Complete required alcohol certifications and training when applicable, and serve alcohol only when legally eligible.
• Tear tickets, collect and deposit ticket stubs, direct patrons, inspect packages when applicable, manage crowds, and assist guests with seating.
• Conduct auditorium inspections to monitor picture and sound quality, prevent film and content theft, and help maintain a safe environment.
• Report problems, discrepancies, or unusual situations to management.
• Perform auxiliary in-auditorium concession sales when directed.
• Clean auditoriums and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
• Monitor theatre vending equipment and assist with assigned opening and closing duties.

Benefits

• Free movie passes at Regal locations.
• Discounted concessions at Regal locations.
• Eligibility to participate in the 401(k) retirement plan with a company match after reaching age 21 and completing six months of service.

What This Job Offers

• Education Level: No Education Listed