Seasonal Team Member $12.50 Per Hour

Regal•Carrollton, GA

About The Position

This temporary position supports seasonal staffing needs, with an estimated employment end date of January 14, 2027. Team members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is to ensure guests receive exceptional service. Team members may work in the Box Office, Concession Stand, or as an Usher, and must represent Regal consistently with its mission and policies. General expectations include regular and consistent attendance, responding to emergency situations when called upon, general cleaning, and following the company dress code. Box Office duties include operating the point-of-sale system and accurately handling cash drawers, cards, travelers’ checks, gift cards, and redeemed discounts; suggesting premium viewing experiences; promoting the Regal Crown Club; selling tickets in accordance with the MPAA rating system and company policy; and responding to guest calls and questions. Concession duties include operating the POS system and handling transactions and concession inventory accurately; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; suggestive selling; following food-safety laws and break requirements; and keeping applicable alcohol certifications and training current. Employees assigned to sell or serve alcohol must meet the legal age requirement. Employees must read and understand training materials on topics such as sexual harassment and discrimination. Usher duties include collecting and depositing ticket stubs, directing patrons, inspecting packages where applicable, managing crowds, helping guests find seats, enforcing the MPAA rating system, and inspecting auditoriums for picture and sound quality, content theft, and safety. Ushers report problems or unusual situations to management, may conduct auxiliary concession sales, clean auditoriums and other theatre areas, monitor vending equipment, and assist with assigned opening and closing duties. Successful performance requires satisfactory completion of essential duties. Reasonable accommodations may be made for individuals with disabilities. The role requires effective public speaking, listening and communication; accurate calculations; problem identification and evidence-based decision-making; and the ability to establish goals, manage time, and set priorities. Alcohol-service assignments require any legally required state or local training and certificate, as well as Regal Responsible Beverage Server training on Regal Online University.

Requirements

Completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion.
For assigned alcohol sales or service, meet the legal age requirement and complete legally required state or local training and certification, as well as Regal Responsible Beverage Server training on Regal Online University.
Possess good public-speaking and listening skills and respond clearly and directly.
Perform calculations quickly and accurately and identify and correct errors.
Identify problems, gather relevant data, consider possible causes and alternatives, and reach evidence-based conclusions; take appropriate initiative and perform under pressure or opposition.
Communicate effectively with customers, coworkers, and management; establish goals, budget time, and set priorities.
Meet the physical demands of the role, including frequent standing, walking, sitting, hand use, reaching, and talking or hearing; occasional climbing or balancing and stooping, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds.
Have close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

Maintain regular and consistent attendance, respond to emergency situations when called upon, perform general cleaning, and comply with the company dress code.
Operate the Box Office POS system and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons.
Suggest premium viewing experiences and promote the Regal Crown Club program.
Sell tickets in accordance with the MPAA rating system and company policy, and respond to guest phone calls and questions in keeping with the guest service philosophy.
Operate the concession POS system and accurately handle transactions and concession stock inventory.
Operate, prepare, and clean concession equipment; suggestively sell; follow applicable food-safety laws and break requirements; and maintain required alcohol certifications and training where applicable.
Tear tickets, collect and deposit ticket stubs, direct patrons, inspect packages where applicable, manage crowd control, and help guests find seats.
Enforce the MPAA rating system and inspect auditoriums to monitor picture and sound quality, prevent film and content theft, and help maintain a safe environment.
Report problems, discrepancies, and unusual situations to management.
Perform in-auditorium auxiliary concession sales when directed, clean auditoriums and other theatre areas, monitor vending equipment, and assist with assigned opening and closing duties.