Seasonal Support Lead Parttime - Elverson PA

Five Below•Elverson, PA

20d•Onsite

About The Position

The Seasonal Support Lead supports store leadership and daily store operations at Five Below. The role focuses on delivering excellent customer service, training and supporting associates, maintaining merchandise and store presentation, driving sales, and controlling expenses. The lead may act as Manager on Duty and may oversee store opening or closing when needed. This is a seasonal, part-time hourly position in Elverson, Pennsylvania, with a starting rate of $11.50.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Ability to work a flexible schedule that meets business needs, including day, evening, and weekend shifts, and potentially overnight shifts and travel as required.
Ability to identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.
Ability to frequently operate a cash register, computer, hand-held devices, phone, walkie, and mobile devices.
Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Ability to frequently ascend and descend ladders to retrieve and put away stock.
Ability to frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
Ability to frequently communicate and exchange information with customers by telephone and face-to-face, as well as with managers and coworkers.
Ability to frequently move across the sales floor and between the sales floor and stock room while assisting customers and handling merchandise.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide customer service through personal contact with customers.
Train the crew on the B.E.S.T. customer service experience and support fast, friendly checkout.
Help oversee daily activities of store associates and ensure they perform their duties effectively and provide excellent customer service.
Assist with receiving, unpacking, and organizing new stock for placement on the sales floor.
Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
Occasionally manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing for daily operations.
Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
Drive store sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.