Support Lead part time - Elverson PA

Five Below•Elverson, PA

2d•Onsite

About The Position

The Support Lead helps oversee daily store activities, supports associates, and helps deliver an excellent customer experience. The role includes training crew members in customer service, assisting with stock receiving and organization, supporting merchandising and sales, and maintaining the store. When needed, the Support Lead acts as Manager on Duty and takes responsibility for store operations, staff management, customer service, and urgent issues. The role also includes opening or closing the store and completing associated security procedures. Additional responsibilities may be assigned by the Store Manager based on store needs. This position is part-time and hourly, with a starting pay of $11.50. The schedule is flexible to meet business needs and may include day, evening, weekend, and overnight shifts, as well as travel when required. The role requires frequent cash register operation, handling and stocking merchandise, ladder use, varied bending and kneeling, and remaining upright and stationary for much of the workday.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
At least 18 years old and able to perform the essential job functions in compliance with applicable federal, state, and local laws.
Ability to work a flexible schedule that may include day, evening, weekend, and overnight shifts, and travel as required.
Ability to operate a cash register; frequently move merchandise weighing up to 25 pounds and place or retrieve merchandise at heights of 5–10 feet; and frequently use ladders.
Ability to frequently kneel, bend, twist, stoop, move across the sales floor and between the sales floor and stock room, and communicate accurately with customers, managers, and coworkers in person and by telephone.
Ability to remain in a stationary, upright position for 80% of the time.
Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide personal, high-quality customer service and train them in the B.E.S.T. customer service experience.
Help oversee daily activities of store associates and ensure they perform their duties effectively and provide excellent customer service.
Assist with receiving, unpacking, and organizing new stock for placement on the sales floor.
Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
Open or close the store, including securing cash, locking doors, setting alarms, and preparing for smooth daily operations.
Support associate onboarding and ongoing training in store policies, product knowledge, and operating procedures.
Help drive sales and control expenses by improving merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Perform other responsibilities assigned by the Store Manager based on store needs.