Support Lead Part time - Collegeville PA

Five Below•Collegeville, PA

9d•Onsite

About The Position

The Support Lead helps oversee daily store activities and associates, supports customer service, stock handling, sales, merchandising, and store maintenance, and acts as Manager on Duty when needed. The role may manage store opening or closing procedures and supports associate onboarding and training. This is a part-time, hourly position in Collegeville, Pennsylvania, starting at $12.00 per hour.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Must be at least 18 years old and able to perform the essential job functions in compliance with applicable laws.
Ability to work a flexible schedule, including days, evenings, weekends, and possibly overnight shifts; travel may be required.
Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Frequently operate a cash register.
Frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5 to 10 feet.
Frequently climb and descend ladders to retrieve and put away stock.
Frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
Frequently communicate and exchange accurate information with customers, managers, and coworkers, by telephone and face-to-face.
Frequently move across the sales floor and between the sales floor and stock room.
Remain in a stationary, upright position for 80% of the time.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide excellent customer service through personal contact and train the crew on the B.E.S.T. customer service experience.
Help oversee daily activities of store associates and ensure they perform effectively and provide excellent customer service.
Assist with receiving, unpacking, and organizing new stock for placement on the sales floor.
Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
Manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing for daily operations.
Support onboarding and ongoing training of associates on store policies, product knowledge, and operational procedures.
Drive store sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
Partner with the store leadership team in merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Perform additional responsibilities as assigned by the Store Manager based on store needs.