Support Lead part time - Elverson PA

Five Below • Elverson, PA

7h • Onsite

About The Position

The Support Lead helps oversee daily store activities and supports store leadership in delivering excellent customer service, maintaining merchandise and store operations, and driving sales. The role trains and supports associates, assists with stock receiving and organization, and may act as Manager on Duty with responsibility for store operations, staff, customer service, and urgent issues. The Support Lead also handles opening or closing procedures and performs store maintenance. This is an hourly, part-time position in Elverson, Pennsylvania, starting at $11.50 per hour.

Requirements

• High school graduate or equivalent.
• At least 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking.
• Ability to maintain composure under pressure.
• Ability to work a flexible schedule, including day, evening, weekend, and potentially overnight shifts; travel may be required as needed.
• Must be at least 18 years old and able to perform essential job functions in compliance with applicable laws.
• Ability to operate a cash register frequently.
• Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Ability to frequently climb and descend ladders to retrieve and put away stock.
• Ability to frequently kneel, bend, twist, and stoop.
• Ability to communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
• Ability to move frequently across the sales floor and between the sales floor and stock room.
• Ability to identify and understand email and printed instructions about merchandise layouts, associate schedules, and standard operating procedures.
• Ability to remain in a stationary, upright position for 80% of the time.

Nice To Haves

• College experience preferred.

Responsibilities

• Ensure crew members provide excellent customer service through personal contact with customers.
• Train crew members on the B.E.S.T. customer service experience and help ensure fast, friendly checkout.
• Help oversee daily activities of store associates and ensure they perform their duties effectively.
• Assist with receiving, unpacking, and organizing new stock for placement on the sales floor.
• Act as Manager on Duty when needed, overseeing store operations, staff, customer service, and urgent issues.
• Manage store opening or closing procedures, including securing cash, locking doors, and setting alarms.
• Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
• Drive store sales and control expenses by optimizing merchandising, staff performance, and customer service.
• Partner with the store leadership team on merchandising procedures and World Recovery.
• Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
• Perform additional responsibilities as assigned by the Store Manager based on store needs.

Benefits

• The job posting directs candidates to a benefits site for information about health coverage and financial and personal wellness support; specific benefits are not listed.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED