Seasonal Support Lead Parttime -Wyomissing PA

Five Below • Wyomissing, PA

21d • Onsite

About The Position

The Seasonal Support Lead supports store leadership and daily operations at Five Below, helping ensure an excellent customer experience and effective associate performance. The role trains and supports crew members, assists with merchandise receiving and organization, and helps drive sales through merchandising, staff performance, and customer service. When needed, the lead acts as Manager on Duty and may oversee store opening or closing procedures. The position also includes store maintenance and requires a flexible schedule, including days, evenings, weekends, and potentially overnight shifts and travel as required.

Requirements

• High school graduate or equivalent.
• Minimum of 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking.
• Ability to maintain composure under pressure.
• Ability to work a flexible schedule, including days, evenings, weekends, and potentially overnight shifts and travel as required.
• Ability to identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Ability to remain in a stationary, upright position for 80% of the time.
• Ability to frequently operate a cash register, computer, handheld device, phone, walkie, and mobile devices.
• Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Ability to frequently climb and descend ladders and kneel, bend, twist, and stoop.
• Ability to frequently move across the sales floor and between the sales floor and stock room.
• Ability to frequently communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone.

Nice To Haves

• College experience preferred.

Responsibilities

• Ensure crew members provide excellent customer service through personal contact with customers.
• Train crew members on the B.E.S.T. customer service experience and help ensure fast, friendly checkouts.
• Help oversee daily activities of store associates and ensure effective performance and customer service.
• Assist with receiving, unpacking, and organizing new stock for placement on the sales floor.
• Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
• Occasionally manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing for smooth operations.
• Support onboarding and ongoing associate training on store policies, product knowledge, and operational procedures.
• Drive store sales and control expenses by seeking improvements in merchandising, staff performance, and customer service.
• Partner with the store leadership team on merchandising procedures and World Recovery.
• Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.

What This Job Offers

• Job Type: Part-time
• Career Level: Manager
• Education Level: High school or GED