Seasonal Support Lead Parttime - Trexlertown PA

Five Below•Allentown, PA

21d•Onsite

About The Position

The Seasonal Support Lead helps oversee store associates and daily store activities, with a focus on customer service, sales, merchandising, and store operations. The role trains and supports associates, assists with receiving and organizing merchandise, and may act as Manager on Duty or manage store opening and closing procedures. It also includes store maintenance and physical tasks such as moving merchandise and using ladders. The position requires a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts.

Requirements

High school graduate or equivalent.
Minimum of 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Ability to work a flexible schedule, including days, evenings, weekends, and potentially overnight shifts; travel may be required.
Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.
Frequently operate a cash register, computer, hand-held device, phone, walkie, and mobile devices.
Frequently move merchandise weighing up to 25 lbs and place or remove merchandise at heights of 5–10 feet.
Frequently ascend and descend ladders to retrieve and put away stock.
Frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
Frequently communicate and exchange accurate information with customers, managers, and coworkers, both in person and by telephone.
Frequently move across the sales floor and between the sales floor and stock room.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide customers with personal, attentive service.
Train the crew to deliver the B.E.S.T. customer service experience and a fast, friendly checkout.
Help oversee store associates’ daily activities and ensure effective performance and excellent customer service.
Assist with receiving, unpacking, and organizing new stock for efficient placement on the sales floor.
Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
Occasionally manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing for smooth operations.
Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
Help drive store sales and control expenses through merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.