Seasonal Sales Lead W/ Keys-UGG

Deckers•Lancaster, PA

About The Position

The Seasonal Sales Lead at UGG helps bring the brand to life by creating personalized shopping experiences that build customer loyalty and support store business goals. The role includes providing excellent service, maintaining current product and brand knowledge, and sharing UGG’s sustainability initiatives and social and ethical commitments with customers. Sales Leads work collaboratively with the store team and promote a positive, respectful workplace. The Sales Lead models the Service Training Program, greets customers promptly, responds accurately to questions, communicates the return policy, and provides service to both in-store customers and callers. The role also involves operating the cash register, handling money accurately, checking inventory, keeping products stocked, following visual merchandising standards, and maintaining clean and organized back-stock and employee break areas. Sales Leads follow safety and theft-response policies and recognize strong performance among team members.

Requirements

High school diploma.
Excellent verbal and written communication skills, including the ability to convey the Deckers Brands Vision and Mission to team members and customers.
Highly motivated team player and self-starter.
Excellent team-building skills.
Ability to multitask in a fast-paced environment.
Flexibility of schedule and hours to meet business needs.
Physical ability to stand for extended periods.
Proficiency in Microsoft Office tools and applications.
Valid driver’s license.

Nice To Haves

Two years of retail store experience preferred.

Responsibilities

Create personalized customer experiences that support brand loyalty and business goals.
Model the Service Training Program; greet customers promptly and courteously and address their questions accurately.
Provide exceptional service to in-store customers and callers, including communicating the return policy.
Maintain and model a positive, cheerful attitude and promote the store and brand image, including adherence to the dress code.
Stay current on products, promotions, marketing initiatives, trends, and styles, and share product and brand knowledge with customers and team members.
Communicate UGG’s sustainability initiatives and social and ethical commitments to customers.
Operate the cash register and handle money accurately.
Check inventory daily and ensure products are stocked and available.
Merchandise products according to visual merchandising standards.
Keep the back-stock and employee break areas clean and organized, including daily vacuuming, sweeping, and dusting.
Practice safety-consciousness and respond to theft according to company policies.
Contribute to a positive and respectful work environment by communicating with, empowering, and recognizing team members.
Cooperate with the team to achieve business goals and respond professionally to problems and challenges.