Seasonal Sales Lead W/ Keys-UGG

Deckers Brands•Lancaster, PA

3d•Onsite

About The Position

UGG, a division of Deckers Brands, is hiring a Seasonal Sales Lead to help bring the brand to life through personalized shopping experiences and exceptional customer service. Sales Leads stay informed about products, promotions, marketing initiatives, trends, and styles, and share product knowledge and the brand’s sustainability initiatives and social and ethical commitments with customers. They work collaboratively with the team to achieve business goals and help maintain a positive, respectful work environment. The role includes greeting customers, answering questions accurately, communicating return policies, and providing service to in-store and phone customers. Sales Leads also operate the cash register, handle money, check inventory, stock and merchandise products according to visual merchandising standards, and keep back-stock and employee break areas clean and organized. They model the store’s service standards and dress code, recognize team members’ contributions, and respond to theft and other problems professionally and in accordance with company policies. The position requires schedule flexibility to meet business needs and the ability to stand for extended periods.

Requirements

High school diploma.
Excellent verbal and written communication skills, including the ability to convey the Deckers Brands vision and mission to team members and customers.
Motivated team player and self-starter.
Excellent team-building skills.
Ability to multitask in a fast-paced environment.
Flexibility of schedule and hours to meet business needs.
Physical ability to stand for extended periods.
Proficiency with Microsoft Office tools and applications.
Valid driver’s license.

Nice To Haves

Two years of retail store experience preferred.

Responsibilities

Create personalized shopping experiences that encourage brand loyalty and deliver the highest level of customer service.
Model the Service Training Program and greet customers promptly and courteously.
Answer customer questions accurately, communicate the return policy, and provide service to in-store and phone customers.
Maintain a positive, cheerful attitude and promote the store and brand image, including by following the dress code.
Keep current on products, promotions, marketing initiatives, trends, and styles; share product knowledge and brand commitments with customers and team members.
Operate the cash register and handle money accurately.
Check inventory daily and ensure products are stocked and available to customers.
Merchandise products according to visual merchandising standards.
Maintain clean, organized back-stock and employee break areas, including daily vacuuming, sweeping, and dusting.
Practice safety-consciousness and respond to theft according to company policies.
Communicate effectively with customers, team members, management, and corporate stakeholders.
Empower team members through communication and recognition, and help maintain a respectful, positive work environment.
Cooperate with the team to achieve business goals and respond professionally to problems and challenges.