Seasonal Stock Lead - UGG

Deckers Brands•Aurora, IL

11h

About The Position

The Stock Lead is the primary business owner of the store stockroom, overseeing product processing, placement, and transfers. The role maintains a safe, efficient, neat, and orderly stockroom and stock desk, while promoting safety and security measures. The Stock Lead ensures stock processes and policies are understood and followed, plans for new product arrivals, verifies shipments, resolves discrepancies, and keeps inventory counts accurate. Responsibilities also include managing customer charge sends and store transfers, controlling damaged or mismatched merchandise according to company standards, and securely maintaining a store key. The Stock Lead also supports the Store Manager in achieving the store’s business plan by helping execute sales and productivity plans. The role replenishes and displays merchandise on the sales floor according to visual merchandising standards and provides customer service in line with the Service Training Program. The Stock Lead greets customers, helps them find products, answers questions, shares product knowledge, and works cooperatively with the team to meet business needs. The position helps train and develop stock associates and promotes an encouraging, respectful, and positive work environment.

Requirements

High School Diploma.
Excellent verbal and written communication skills, including the ability to convey the Deckers Brands Vision and Mission to team members and customers.
Excellent team-building skills.
Excellent organizational skills and exceptional attention to detail.
Flexibility of schedule and hours to meet business needs.
Physical ability to stand for extended periods.
Proficiency in Microsoft Office tools and applications.
Valid driver’s license.

Nice To Haves

One to two years of retail store experience preferred.

Responsibilities

Oversee stockroom processing, product placement, and store transfers.
Maintain a safe, efficient, neat, and orderly stockroom and stock desk, and promote safety and security measures.
Ensure team members understand and follow stock processes and policies.
Plan for new product arrivals and make necessary adjustments.
Receive and verify shipments, resolve discrepancies, and maintain accurate inventory counts.
Handle customer charge sends and merchandise transfers between retail locations or distribution centers.
Manage damaged merchandise and mismatched inventory according to company standards.
Securely maintain a key to the store.
Assist the Store Manager with executing sales and productivity plans to achieve the store’s fiscal business plan.
Replenish and display products on the sales floor in accordance with visual merchandising standards.
Provide customer service in accordance with the Service Training Program; greet customers, direct them to products, answer questions, and provide product knowledge.
Remain available to customers and identify and address their needs and questions.
Help train and develop stock associates, and encourage, recognize, and provide feedback to team members.
Promote a positive, cheerful, and respectful environment with customers and team members.
Escalate special customer requests about products or services to management.
Cooperate with the team to meet the needs of the business.