Seasonal Stockroom Operations Lead - UGG

Deckers Brands•National Harbor, MD

1d•Onsite

About The Position

The Stockroom Operations Lead is the primary business owner of the store stockroom, overseeing processing, product placement, transfers, and the safe, efficient handling of merchandise. The role maintains organized stockroom and stock-desk areas, promotes safety and security, and ensures team members understand and follow stock processes and policies. Responsibilities include planning for product arrivals, receiving and verifying shipments, resolving discrepancies, handling customer charge sends and merchandise transfers, and controlling damaged or mis-mate inventory. The lead securely maintains a store key and partners with the Store Manager to train and develop stock associates and foster a positive, respectful team environment. The role also supports the wider store business by helping the Store Manager execute sales and productivity plans, replenishing and displaying sales-floor product to visual merchandising standards, and providing customer service in accordance with the Service Training Program. The Stockroom Operations Lead greets and assists customers, answers questions, shares product knowledge, and works cooperatively with the team to meet business needs. The position requires schedule flexibility, the ability to stand for extended periods, proficiency with Microsoft Office tools, and a valid driver’s license.

Requirements

High School Diploma.
Excellent verbal and written communication skills, including the ability to convey the Deckers Brands Vision and Mission.
Excellent team-building skills.
Excellent organizational skills and exceptional attention to detail.
Flexibility of schedule and hours to meet the needs of the business.
Physical ability to stand for extended periods.
Proficiency in Microsoft Office suite of tools and applications.
Valid driver’s license.
Ability to ensure high-quality customer service, communicate effectively, promote a positive work environment, prioritize brand and product knowledge, multitask in a fast-paced environment, escalate special customer requests, solve problems critically, and maintain knowledge of current trends and styles.

Nice To Haves

One (1) to two (2) years of retail store experience preferred.

Responsibilities

Oversee stockroom processing, product placement, and store transfers.
Maintain a neat, orderly, safe, and secure stockroom and stock desk.
Ensure team members understand and follow stock processes and policies.
Plan for new product arrivals and make necessary adjustments.
Receive and verify shipments, resolve discrepancies, and maintain accurate inventory counts.
Handle customer charge sends and merchandise transfers between retail locations or distribution centers.
Manage damaged merchandise and mis-mate inventory according to company standards.
Securely maintain a key to the store.
Partner with the Store Manager to train and develop stock associates and provide encouragement, recognition, and feedback.
Assist the Store Manager in executing sales and productivity plans.
Replenish and display sales-floor products according to Visual Merchandising standards.
Provide customer service in accordance with the Service Training Program, including greeting customers, directing them to products, answering questions, and sharing product knowledge.
Remain available to customers and identify and address their needs and questions.
Promote a positive brand image and respectful environment with customers and team members.
Cooperate with the team to meet the needs of the business.