Seasonal Sales Lead with Keys -UGG

Deckers Brands•Wrentham, MA

2d•Onsite

About The Position

The Seasonal Sales Lead with Keys at UGG creates personalized shopping experiences that build brand loyalty and deliver exceptional customer service. The role requires current knowledge of products, promotions, marketing initiatives, trends, styles, and UGG’s sustainability initiatives and social and ethical commitments. Sales Leads model the Service Training Program, represent the brand positively, and work with the team to achieve business goals. The position also involves operating the cash register, handling money accurately, checking inventory daily, maintaining product availability, and merchandising according to visual standards. The Sales Lead helps keep stock and employee areas clean and organized, follows safety and theft-response policies, and contributes to a respectful, positive team environment through communication and recognition.

Requirements

High school diploma.
Excellent verbal and written communication skills and ability to convey the Deckers Brands Vision and Mission to team members and customers.
Highly motivated team player and self-starter.
Excellent team-building skills.
Ability to multitask in a fast-paced environment.
Flexibility of schedule and hours to meet the needs of the business.
Physical ability to stand for extended periods.
Proficiency in Microsoft Office tools and applications.
Valid driver’s license.

Nice To Haves

Two years of retail store experience preferred.

Responsibilities

Create personalized shopping experiences that drive customer satisfaction and brand loyalty.
Greet customers promptly and courteously, address their questions accurately, and provide exceptional service throughout their visit.
Communicate the return policy and make yourself available to in-store customers and customers calling by phone.
Model the Service Training Program and maintain a positive, cheerful attitude with customers and team members.
Represent the store and brand positively, including adhering to the dress code.
Maintain knowledge of products, promotions, marketing initiatives, current trends, and styles, and share product and brand knowledge with customers and team members.
Communicate UGG’s sustainability initiatives and social and ethical commitments to customers.
Operate the cash register and handle money accurately.
Check inventory daily and ensure products are stocked and available to customers.
Merchandise products in accordance with Visual Merchandising standards.
Keep the back-stock and employee break areas clean and organized, including daily vacuuming, sweeping, and dusting.
Follow safety practices and respond to theft in accordance with company policies.
Communicate effectively with customers, team members, management, and corporate stakeholders.
Support and empower team members through communication and recognition, and promote a respectful workplace.
Cooperate with the team to achieve business goals and respond professionally to problems.