Sales Lead with Keys - HOKA

Deckers•Castle Rock, CO

15h

About The Position

At HOKA, Sales Leads help share the brand’s products and community with customers while contributing to an inclusive and equitable workplace. The Sales Lead serves as Manager on Duty during assigned shifts, drives business KPIs and sales and service targets, and works with store management to provide a strong customer experience. They create personalized shopping experiences, educate customers about HOKA products and technology, and represent the brand with an optimistic, energetic attitude. The role includes opening and closing the store, securing assets, operating the cash register, handling money accurately, checking inventory, and ensuring products are stocked and merchandised to brand standards. Sales Leads also maintain organized back-stock and employee break areas, support store administration and retail programs, help with community events and outreach, and promote a positive, respectful workplace through communication and recognition.

Requirements

High School Diploma or GED.
Excellent communication skills and ability to convey the HOKA and Deckers Brands Vision, Mission, and Values to team members and customers.
Highly motivated team player and self-starter.
Ability to prioritize and multitask in a fast-paced environment.
Flexibility of schedule and hours to meet business needs.
Valid State or Federal Identification.

Nice To Haves

Two years of retail experience preferred.

Responsibilities

Serve as Manager on Duty during assigned shifts and drive hourly targets such as sales, conversion, ATV, customer capture, and NPS.
Set and drive sales and service targets, motivating team members to achieve store goals.
Model high-quality customer service and create personalized shopping experiences that educate customers about the brand and products.
Maintain current knowledge of HOKA products and technology and accurately address customer questions.
Communicate effectively with customers, team members, management, and corporate stakeholders.
Empower team members through communication and recognition, and contribute to a positive, respectful work environment.
Support in-store events and local community outreach.
Assist with store administration and operations, including compliance with policies and procedures.
Support initiatives and retail programs that enhance the customer journey.
Respond professionally to problems and difficult situations, using critical thinking and agility to solve challenges.
Operate the cash register, handle money accurately, and check inventory daily.
Ensure products are stocked and merchandised according to brand standards.
Open and close the store, secure assets, and serve as Manager on Duty when the Store Manager and Assistant Store Manager are absent.
Maintain clean and organized back-stock and employee break areas.