Sales Associate - HOKA

Deckers•Castle Rock, CO

11h

About The Position

HOKA Sales Associates create personalized shopping experiences and provide the highest possible level of customer service. They educate customers about the HOKA Brand, products, and technologies; stay current on product knowledge; and make sure customer questions are answered accurately. Sales Associates maintain an optimistic, energetic, and professional presence with customers and colleagues and promote the store and Brand image in their interactions. They also support store operations by assisting management with administrative tasks, operating the cash register, handling money accurately, checking inventory daily, and stocking and merchandising products according to Brand standards. The role includes keeping the back-stock and employee break area clean and organized, including daily vacuuming, sweeping, and dusting, and following safety and theft-response policies. Associates are expected to arrive on time and notify the Store Manager or Manager on Duty in advance if they will be late or absent. Schedule flexibility is required to meet business needs.

Requirements

High school diploma or GED.
Excellent communication skills and ability to convey the HOKA and Deckers Brands Vision, Mission, and Values to team members and customers.
Highly motivated team player and self-starter.
Flexibility of schedule and hours to meet business needs.
Valid State or Federal Identification.

Nice To Haves

Two years of retail experience preferred.

Responsibilities

Create personalized shopping experiences and provide a high level of customer service in accordance with the HOKA Expert Service Program.
Educate customers about the HOKA Brand, products, and technologies, and ensure their questions are accurately addressed.
Maintain and share current Brand and product knowledge.
Promote the store and Brand image through interactions with customers and team members.
Assist management with administrative tasks.
Operate the cash register and handle money accurately.
Check inventory daily and stock and merchandise products according to Brand standards.
Keep the back-stock and employee break area clean and organized, including daily vacuuming, sweeping, and dusting.
Practice safety consciousness and respond to theft in accordance with company policies.
Report to work on time and notify the Store Manager or Manager on Duty in advance of lateness or absence.
Communicate and cooperate with customers, team members, management, and corporate stakeholders to support team goals.