Stock Associate - HOKA

Deckers Brands•Castle Rock, CO

3d•Onsite

About The Position

The Stock Associate supports store success by organizing inventory and maintaining safe, efficient stock areas. Working closely with the Stock Lead, the associate receives and merchandises items so customers can find the products they want. The role contributes to store goals as part of a collaborative team. The associate receives, stores, picks, counts, and distributes products and materials. Responsibilities include receiving and verifying shipments, resolving discrepancies to keep inventory accurate, and assembling, packing, and shipping merchandise transfers between retail locations or distribution centers. The associate follows stock processes and policies, maintains an orderly stockroom, practices safety and security measures to deter theft, and handles damaged or mismatched merchandise according to company standards. The role also supports the sales floor by replenishing and displaying products in accordance with visual merchandising standards. When on the sales floor, the associate greets customers, directs them to products and areas, answers questions, shares product knowledge, and promotes a positive brand image. The associate is expected to work cooperatively, arrive on time, and notify the Store Manager in advance of lateness or absence.

Requirements

High school diploma.
Excellent verbal and written communication skills, including the ability to convey the Deckers Brands Vision and Mission to team members and customers.
Excellent team-building skills.
Excellent organizational skills and exceptional attention to detail.
Flexibility in schedule and hours to meet business needs.
Proficiency in Microsoft Office tools and applications.
Valid driver’s license.

Nice To Haves

One to two years of retail store management experience preferred.

Responsibilities

Receive, store, pick, count, and distribute products and materials to meet store needs.
Receive and verify shipments and address discrepancies to maintain accurate inventory counts.
Assemble, pack, and ship merchandise transfers between retail locations or distribution centers.
Follow stock processes and policies and maintain a neat, orderly stockroom.
Practice safety and security measures to deter theft.
Control damaged merchandise and mismatched inventory according to company standards.
Replenish and display products on the sales floor according to visual merchandising standards.
Greet customers, direct them to appropriate products and areas, answer questions, and provide current product knowledge.
Maintain a positive attitude with customers and team members and promote the store and brand image.
Arrive at work on time and notify the Store Manager in advance if late or absent.
Provide a high level of customer service, communicate effectively, contribute to team goals, and respond professionally to problems.
Escalate special customer requests regarding products or service to management.