Seasonal Sales Lead with Keys-UGG

Deckers•Deer Park, NY

About The Position

At UGG, a division of Deckers Brands, the Sales Lead helps bring the UGG brand to life by creating personalized shopping experiences that encourage customer loyalty. The role requires current knowledge of products, promotions, marketing initiatives, brand sustainability initiatives, and social and ethical commitments, which the Sales Lead shares with customers. Sales Leads work collaboratively with the store team to achieve business goals and help maintain a positive, respectful workplace. The Sales Lead provides courteous, attentive service in person and by phone, answers customer questions, communicates the return policy, and models the Service Training Program and brand image. Beyond the sales floor, the role includes operating the cash register, handling money accurately, checking inventory, stocking products, merchandising to visual standards, and maintaining clean, organized back-stock and employee break areas. The Sales Lead also follows safety and theft-response policies and supports team members through effective communication and recognition.

Requirements

High school diploma.
Excellent verbal and written communication skills, including the ability to convey the Deckers Brands Vision and Mission to team members and customers.
Motivated team player and self-starter.
Excellent team-building skills.
Ability to multitask in a fast-paced environment.
Ability to work a flexible schedule and hours to meet business needs.
Physical ability to stand for extended periods.
Proficiency with Microsoft Office tools and applications.
Valid driver’s license.

Nice To Haves

Two years of retail store experience preferred.

Responsibilities

Create personalized shopping experiences that promote brand loyalty.
Greet customers promptly and courteously and provide exceptional service in store and by phone.
Address customer questions accurately and communicate the return policy effectively.
Model the Service Training Program and maintain a positive, cheerful attitude with customers and team members.
Promote the store and brand image, including adhering to the dress code.
Stay current on products, promotions, marketing initiatives, trends, styles, and brand commitments, and share relevant knowledge with customers and team members.
Operate the cash register and handle money accurately.
Check inventory daily and ensure products are stocked and available.
Merchandise products in accordance with visual merchandising standards.
Keep the back-stock area and employee break area clean and organized, including daily vacuuming, sweeping, and dusting.
Practice safety-consciousness and respond to theft in accordance with company policies.
Contribute to a positive, respectful work environment by recognizing team members’ outstanding performance.
Communicate effectively and cooperate with the team to achieve goals.