Seasonal Sales Lead with keys, HOKA

Deckers Brands•Costa Mesa, CA

About The Position

The Sales Lead is an integral contributor to HOKA’s retail success, serving as Manager on Duty during assigned shifts and partnering with store management to deliver an excellent customer experience. The role drives sales and service targets, motivates team members to achieve store goals, and creates personalized shopping experiences that educate customers about HOKA products and technology. The Sales Lead models an optimistic, energetic, and respectful approach with customers and colleagues, maintains current product knowledge, and ensures customer questions are answered accurately. Responsibilities also include operating the cash register, handling money, checking inventory, stocking and merchandising products to Brand standards, opening and closing the store, securing assets, and maintaining organized back-stock and employee break areas. The role supports store administration, compliance, community events, local outreach, and retail programs that enhance the customer journey.

Requirements

High School Diploma or GED.
Excellent communication skills and ability to convey the HOKA and Deckers Brands Vision, Mission, and Values to team members and customers.
Highly motivated team player and self-starter.
Ability to prioritize and multitask in a fast-paced environment.
Flexibility of schedule and hours to meet business needs.
Valid State or Federal Identification.

Nice To Haves

Two years of retail experience preferred.

Responsibilities

Serve as Manager on Duty during assigned shifts and drive hourly business targets, including sales, conversion, ATV, customer capture, and NPS.
Set and drive sales and service targets and motivate team members to achieve store goals.
Provide and model high-quality customer service in accordance with the HOKA Expert Service Program.
Create personalized shopping experiences and educate customers about the HOKA Brand, products, and product technology.
Maintain up-to-date product knowledge and accurately address customer questions.
Communicate effectively with customers, team members, management, and corporate stakeholders.
Empower team members through communication and recognition, and contribute to a positive and respectful work environment.
Support in-store events and local community outreach.
Assist with store administration and operations, including compliance with policies and procedures.
Support retail programs and initiatives that improve the customer journey.
Operate the cash register, handle money accurately, and check inventory daily.
Ensure products are stocked and merchandised according to Brand standards.
Open and close the store and secure store assets.
Maintain clean and organized back-stock and employee break areas.
Respond professionally to problems and difficult situations and use critical thinking and agility to solve challenges.