Seasonal Sales Lead, HOKA

Deckers Brands•Central Valley, NY

About The Position

The Sales Lead is integral to the success of the HOKA Brand, serving as Manager on Duty during assigned shifts and driving business KPIs, sales and service targets, and store goals. The role partners with store management to deliver a strong customer experience, share enthusiasm for HOKA products, and welcome customers into the HOKA community. The Sales Lead creates personalized shopping experiences, educates customers about the Brand and products, stays current on product technology, and ensures customer questions are answered accurately. The role models an optimistic, energetic attitude and promotes the store and Brand image. It also includes operating the cash register, handling money accurately, checking inventory, stocking and merchandising products to Brand standards, opening and closing the store, securing assets, and maintaining organized back-stock and employee break areas. The Sales Lead supports team members through communication, recognition, training, and a respectful workplace; assists with in-store events and local outreach; and contributes to store administration, operations, compliance, and retail initiatives that enhance the customer journey. The position is seasonal and requires schedule flexibility to meet business needs.

Requirements

High school diploma or GED.
Excellent communication skills and the ability to convey the HOKA and Deckers Brands Vision, Mission, and Values to team members and customers.
Highly motivated team player and self-starter.
Ability to prioritize and multitask in a fast-paced environment.
Flexibility of schedule and hours to meet business needs.
Valid state or federal identification.

Nice To Haves

Two years of retail experience preferred.

Responsibilities

Serve as Manager on Duty during assigned shifts and drive hourly business targets, including sales, conversion, ATV, customer capture, and NPS.
Set and drive sales and service targets and motivate team members to achieve store goals.
Model and deliver high-quality customer service in accordance with the HOKA Expert Service Program.
Create personalized shopping experiences and educate customers about HOKA products and product technology.
Keep product knowledge current and accurately address customer questions.
Model an optimistic and energetic attitude and promote the store and Brand image.
Operate the cash register, handle money accurately, and check inventory daily.
Ensure products are stocked and merchandised according to Brand standards.
Open and close the store and secure store assets.
Maintain clean, well-organized back-stock and employee break areas.
Communicate with and empower team members, recognize outstanding performance, and help maintain a respectful workplace.
Support community engagement through in-store events and local outreach.
Assist with store administration and operations, including compliance with policies and procedures.
Support retail initiatives and programs that enhance the customer journey.
Respond professionally to problems and difficult situations and use critical thinking and agility to address challenges.