HOKA Sales Team Lead

Deckers Brands•Paramus, NJ

About The Position

The HOKA Sales Team Lead is integral to the success of the HOKA Brand. The role serves as Manager on Duty during assigned shifts, drives business KPIs, and partners with store management to provide an excellent customer experience. The Sales Team Lead shares enthusiasm for HOKA products and welcomes customers into the HOKA community through outstanding service. The role sets and drives sales and service targets and motivates team members to achieve store goals. It creates personalized shopping experiences, educates customers about the Brand and products, maintains current product and technology knowledge, and ensures customer questions are answered accurately. The Sales Team Lead models an optimistic, energetic attitude and promotes the store and Brand image. The position includes operating the cash register, handling money accurately, checking inventory, maintaining stock and merchandising to Brand standards, opening and closing the store, and securing assets. The Sales Team Lead serves as Manager on Duty when the Store Manager and Assistant Store Manager are absent, maintains clean and organized back-stock and employee break areas, contributes to a positive and respectful work environment, and recognizes team members’ strong performance.

Requirements

High school diploma or GED.
Excellent communication skills and ability to convey the HOKA and Deckers Brands Vision, Mission, and Values to team members and customers.
Highly motivated team player and self-starter.
Ability to prioritize and multitask in a fast-paced environment.
Flexibility of schedule and hours to meet business needs.
Valid State or Federal Identification.

Nice To Haves

Two years of retail experience preferred.

Responsibilities

Serve as Manager on Duty during assigned shifts and drive hourly business targets, including sales, conversion, ATV, customer capture, and NPS.
Set and drive sales and service targets and motivate team members to achieve store goals.
Provide and model high-quality customer service in accordance with the HOKA Expert Service Program.
Create personalized shopping experiences and educate customers about the Brand, products, and product technology.
Stay current on products and product technology and accurately address customer questions.
Communicate effectively with customers, team members, management, and corporate stakeholders.
Empower team members through communication and recognition, and contribute to a positive and respectful workplace.
Support community engagement through in-store events and local outreach.
Assist with store administration and operations, including compliance with policies and procedures.
Support initiatives and retail programs that enhance the customer journey.
Operate the cash register and handle money accurately.
Check inventory daily and ensure products are stocked and merchandised according to Brand standards.
Open and close the store and secure store assets.
Maintain clean, organized back-stock and employee break areas.
Respond professionally to problems and difficult situations, and use critical thinking and agility to solve challenges.