HOKA Sales Team Lead

Deckers•Paramus, NJ

About The Position

The HOKA Sales Team Lead serves as Manager on Duty during assigned shifts, driving sales and service targets and motivating team members to achieve store goals. The role delivers personalized customer experiences by sharing accurate information about HOKA products and technology, modeling energetic and optimistic service, and promoting the Brand. The Sales Team Lead operates the cash register, handles money, checks inventory, and ensures products are stocked and merchandised according to Brand standards. Responsibilities also include opening and closing the store, securing assets, maintaining organized back-stock and employee break areas, supporting store administration and operations, and stepping in as Manager on Duty when the Store Manager and Assistant Store Manager are absent. The role supports a positive, respectful team environment through communication, recognition, training, community events, and local outreach. This is a seasonal position.

Requirements

High school diploma or GED.
Excellent communication skills and ability to convey the HOKA and Deckers Brands Vision, Mission, and Values to team members and customers.
Highly motivated team player and self-starter.
Ability to prioritize and multitask in a fast-paced environment.
Flexibility of schedule and hours to meet business needs.
Valid state or federal identification.

Nice To Haves

Two years of retail experience preferred.

Responsibilities

Serve as Manager on Duty during assigned shifts and drive hourly business targets, including sales, conversion, ATV, customer capture, and NPS.
Set and drive sales and service targets and motivate team members to achieve store goals.
Deliver and model high-quality customer service in accordance with the HOKA Expert Service Program.
Educate customers about HOKA products, product technology, and the Brand, and accurately answer their questions.
Maintain an optimistic and energetic attitude and promote the store and Brand image in interactions.
Operate the cash register and handle money accurately.
Check inventory daily and ensure products are stocked and merchandised according to Brand standards.
Open and close the store and secure its assets.
Serve as Manager on Duty when the Store Manager and Assistant Store Manager are absent.
Maintain clean and organized back-stock and employee break areas.
Communicate with customers, team members, management, and corporate stakeholders.
Empower team members through communication and recognition, and contribute to a positive and respectful work environment.
Support in-store events and local outreach.
Assist with store administration and operations, including compliance with policies and procedures.
Support retail initiatives and programs that enhance the customer journey.
Respond professionally to problems or difficult situations and use critical thinking and agility to solve challenges.