Stockroom Operations Lead, HOKA

Deckers Brands•Central Valley, NY

1d•Onsite

About The Position

The Stockroom Operations Lead is the primary business owner of the store stockroom, overseeing product processing, placement, and transfers. The role maintains a safe, efficient, neat, and orderly stockroom and stock desk, and ensures stock processes and policies are understood and followed. The lead plans for new product arrivals, receives and verifies shipments, resolves discrepancies to keep inventory counts accurate, handles customer charge sends and merchandise transfers, and manages damaged or mis-mate inventory according to company standards. The role requires securely maintaining a store key. The Stockroom Operations Lead partners with the Store Manager to train and develop stock associates, support a positive and respectful team environment, and help achieve the store’s fiscal business plan through sales and productivity plans. Responsibilities also extend to the sales floor, including replenishing and displaying products to visual merchandising standards, greeting and assisting customers, answering questions, and sharing product knowledge. The lead promotes the store and brand image, provides customer service in accordance with the Service Training Program, and cooperates with the team to meet business needs.

Requirements

High School Diploma.
Excellent verbal and written communication skills, including the ability to convey the Deckers Brands Vision and Mission to team members and customers.
Excellent team-building skills.
Excellent organizational skills and exceptional attention to detail.
Flexibility of schedule and hours to meet the needs of the business.
Physical ability to stand for extended periods.
Proficiency in Microsoft Office suite of tools and applications.
Valid driver’s license.

Nice To Haves

One to two years of retail store experience preferred.

Responsibilities

Oversee stockroom processing, product placement, and store transfers.
Maintain a safe, efficient, neat, and orderly stockroom and stock desk, promoting safety and security measures to deter theft.
Ensure stock processes and policies are understood and followed by team members.
Plan for new product arrivals and execute necessary stockroom adjustments.
Receive and verify shipments, address discrepancies, and maintain accurate inventory counts.
Handle customer charge sends and merchandise transfers between retail locations or distribution centers.
Control damaged merchandise and mis-mate inventory in accordance with company standards.
Securely maintain a key to the store.
Partner with the Store Manager to train and develop stock associates and support their growth through encouragement, recognition, and feedback.
Assist the Store Manager in achieving and exceeding the store’s fiscal business plan by helping execute sales and productivity plans.
Replenish and display products on the sales floor according to Visual Merchandising standards.
Provide customer service in accordance with the Service Training Program, greet customers, direct them to products and areas, answer questions, and offer product knowledge.
Remain available to customers and identify and address their needs and questions.
Promote the store and brand image and maintain a positive, cheerful attitude with customers and team members.
Cooperate with the team to meet the needs of the business.