Full-Time Stockroom Operations Lead

Kohl's•Quincy, MA

About The Position

As an Operations Lead, you will be an expert in operational, point-of-sale, and service processes, with a focus on consistent execution. You will deliver excellent customer service and operational efficiency. The role includes receiving and processing product, managing stockroom operations and omnichannel fulfillment, maintaining product on the sales floor, supporting point-of-sale and customer-service teams, and helping associates meet merchandising and product-protection standards. Lead roles also model integrity, teamwork, sound judgment, customer service, operational standards, and adherence to company policies, procedures, safety requirements, and guidelines.

Requirements

Must be at least 18 years of age.
Flexible availability, including days, nights, weekends, and holidays.
Strong verbal and written communication and interpersonal skills.
Ability to perform the accountabilities listed in the What You’ll Do section.
Ability to satisfactorily complete company training programs.
Ability to comply with dress code requirements.
Basic math and reading skills, legible handwriting, and basic computer operation.
Ability to operate and communicate on multiple-frequency devices, handheld scanners, and other technology equipment as directed.
Ability to maintain prompt and regular attendance and meet company scheduling requirements.
Ability to lift up to 50 lbs. frequently and occasionally lift over 50 lbs. with a two-person lift.
Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push, and pull frequently.
Ability to stand and walk for the duration of a scheduled shift, at least 8 hours.
Ability to visually verify information and locate and inspect merchandise.
Ability to comply with health and safety standards.
Ability to perform the job’s physical requirements.

Nice To Haves

Retail or service industry experience.

Responsibilities

Execute operational processes, including receiving and processing product, stockroom operations, and omnichannel fulfillment.
Complete business directives, including merchandise disposition practices, to drive accuracy.
Maintain appropriate sales-floor product levels through replenishment based on sell-through and seasonal changes.
Support point-of-sale and customer-service departments in delivering speedy transactions and a compelling customer experience.
Follow and ensure others follow product-protection standards, guidelines, and company policies intended to minimize product loss.
Support associate training on merchandising standards, product knowledge, and tools; use resources and follow Kohl’s brand standards as directed by store leadership.
Partner with associates on merchandising incoming product with a focus on customer experience.
Act with integrity and honesty and foster teamwork in an engaged, inclusive culture.
Use good judgment and discernment when making decisions and involve appropriate partners as needed.
Demonstrate a customer-service mindset by anticipating customer needs and satisfactorily resolving issues.
Lead by example by personally meeting or exceeding individual goals, such as productivity, credit, and loyalty goals.
Deliver operational standards, shortage mitigation, and merchandising presentation, including accurate pricing and proper signing.
Accomplish multiple tasks within established timeframes.
Train, monitor, and reinforce company policies, procedures, standards, and guidelines.
Maintain adherence to company safety policies for associates and customers.
Perform other responsibilities as assigned.

Benefits

Paid time off and vacation buy program
Parental leave
Medical insurance
Dental insurance
Vision insurance
Short- and long-term disability programs
Emergency health and wellness programs, including accident protection and critical illness plans
401(k)
Flexible spending accounts
Associate discount programs with Kohl’s partners
Life insurance, including coverage options for family members or pets
Legal assistance
Adoption assistance