Warehouse Operations Lead (Full-Time)

Urban Furniture Outlet•Bear, DE

8d•Onsite

About The Position

The Warehouse Operations Lead is a hands-on, hybrid leadership role at the Bear warehouse facility, combining technical furniture craftsmanship with daily logistics operations. The position supports the Warehouse Manager by guiding warehouse associates, maintaining inventory accuracy, and serving as a lead specialist on delivery routes. The role's primary focus is furniture assembly, inspection, and repairs, including wood, frame, and upholstery finish repairs in the warehouse and during on-site customer service calls.

Requirements

Proven experience with furniture assembly, power tools, and basic wood or furniture finish repair.
Self-motivation and the ability to lead by example, prioritize daily task lists, and support a small team with minimal supervision.
Ability to routinely lift, push, pull, and maneuver furniture weighing at least 50 pounds in a physical, fast-paced environment.
Familiarity with inventory tracking systems or POS software, inventory cycle counts, and receiving procedures.
Valid driver's license and a clean driving record.

Nice To Haves

Burn-in or frame repair experience.
Experience operating box trucks and forklifts.

Responsibilities

Inspect, unbox, and assemble furniture for customer deliveries, customer pickups, and showroom displays.
Perform bench repairs and finish touch-ups on damaged or returned goods, including wood scratch and dent repairs, frame fixes, hardware adjustments, and upholstery adjustments.
Conduct in-home customer service calls and exchanges to troubleshoot and resolve minor product service issues on-site.
Assist the Warehouse Manager in assigning daily tasks, training warehouse associates, and keeping workflow efficient.
Unload freight trucks, verify incoming purchase orders, inspect for damage, and accurately log inventory using the POS system.
Conduct inventory cycle counts and communicate stock discrepancies or supply needs to management.
Pull, stage, and load merchandise for delivery routes and inter-store transfers.
Drive or ride with the delivery team and ensure furniture is handled, delivered, and assembled safely.
Maintain detailed paperwork for customer service orders, delivery manifests, and inventory receipts.
Ensure routine service and maintenance schedules for delivery trucks and warehouse power tools are upheld.
Maintain a safe, clean, and organized shop and warehouse environment.