Seasonal Sales Associate Freight

Five Below•Carlisle, PA

13d•Onsite

About The Position

The Seasonal Sales Associate Freight role at Five Below supports customers and store operations while helping the team meet store and company objectives. Associates greet and assist customers, identify their needs, share product knowledge, recommend merchandise, and promote store events and promotions. They address customer concerns, communicate restocking and service needs to management, and collaborate with coworkers to maintain a positive and productive work environment. The position requires frequent use of store technology and communication devices, handling and stocking merchandise, moving throughout the sales floor and stock room, and using ladders. Scheduling is flexible to meet business needs and may include day, evening, weekend, and overnight shifts, as well as travel when required. The listed starting pay is $11.00 per hour.

Requirements

At least 16 years old.
Available to work a flexible schedule, including days, evenings, weekends, and potentially overnight shifts; travel may be required.
Comfortable using or willing to learn technology such as computers, cash registers, hand-held devices, and mobile devices.
Good communication skills and ability to engage with customers.
Ability to handle customer interactions and potential issues courteously and professionally.
Basic information-gathering skills to solve problems.
Ability to learn procedural knowledge through on-the-job training.
Ability to identify and understand email and printed instructions about merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain stationary and upright for 80% of the time.
Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Ability to frequently ascend and descend ladders and kneel, bend, twist, and stoop.
Ability to frequently move across the sales floor and between the sales floor and stock room.
Ability to communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.

Responsibilities

Greet and promptly assist customers, including handling multiple customer interactions efficiently.
Assess customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and offering recommendations.
Use suggestive selling and stay informed about product availability.
Inform customers about store events, promotions, and special activities.
Address customer concerns and offer product-based solutions, seeking exchanges in place of returns when possible.
Keep management informed about merchandise restocking, service requirements, and customer feedback.
Collaborate with the team to support store and company objectives and contribute to a positive work environment.
Operate registers, computers, hand-held devices, phones, walkies, and mobile devices.
Move, retrieve, and stock merchandise, including using ladders and working in the stock room and on the sales floor.