Sales Associate Seasonal Freight

Five Below • Lancaster, PA

7d

About The Position

The Sales Associate Seasonal Freight role supports customers and store operations at Five Below. Associates greet customers promptly, understand and meet their needs through product knowledge and recommendations, share information about promotions, and address customer concerns professionally. They communicate restocking and service needs to management and collaborate with the team to achieve store and company goals.

The position also involves frequent use of store devices and equipment, moving and stocking merchandise, retrieving items from the stock room, and assisting customers across the sales floor. Associates must be able to work a flexible schedule that may include days, evenings, weekends, overnight shifts, and travel as required. The job is hourly, with a starting rate of $11.00.

Requirements

• Must be at least 16 years old.
• Available to work a flexible schedule to meet business needs, including days, evenings, weekends, and potentially overnight shifts and travel as required.
• Comfortable using technology such as computers, cash registers, hand-held devices, and mobile devices, or willing to learn.
• Good communicator able to engage with customers.
• Able to handle customer interactions and potential issues or concerns courteously and professionally.
• Able to use basic information-gathering skills to solve problems.
• Able to learn procedural knowledge through on-the-job training.
• Able to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Able to frequently ascend and descend ladders.
• Able to frequently kneel, bend, twist, stoop, and move around the sales floor and stock room.
• Able to communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone.
• Able to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Able to remain in a stationary, upright position for 80% of the time.

Responsibilities

• Greet and acknowledge customers promptly, provide assistance, and handle multiple customer interactions efficiently.
• Assess customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and making recommendations.
• Use suggestive selling and stay informed about product availability.
• Inform customers about store events, promotions, and special activities.
• Address customer issues using product knowledge and offer alternative solutions, seeking to turn returns into exchanges when possible.
• Inform management about merchandise restocking and service requirements, and relay customer feedback in a timely manner.
• Collaborate with the team to achieve store and company objectives and contribute to a positive, productive work environment.
• Operate cash registers and other store devices; move and stock merchandise; retrieve and put away stock; and assist customers across the sales floor.

Benefits

• The posting directs applicants to an external benefits site for details on health coverage and financial and personal wellness support; specific benefits are not listed.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed