Sales Associate Seasonal Freight

Five Below • Lancaster, PA

8d

About The Position

The Sales Associate Seasonal Freight role supports customers and store operations by providing prompt, helpful service and contributing to store and company goals. Associates greet customers, learn their needs, share product knowledge, direct them to merchandise, make recommendations, and inform them about store events and promotions. They address customer concerns, communicate merchandise and service needs to management, and collaborate with the team to maintain a positive shopping experience.

The role involves operating registers and other devices, moving and stocking merchandise, retrieving and putting away stock, and assisting customers across the sales floor. It requires a flexible schedule that may include day, evening, weekend, and overnight shifts, as well as travel when required. The position is hourly, with a starting rate of $11.00.

Requirements

• Must be at least 16 years old.
• Available to work a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts; travel may be required.
• Comfortable with or willing to learn technology such as computers, cash registers, hand-held devices, and mobile devices.
• Good communicator with the ability to engage with customers.
• Able to handle customer interactions and potential issues courteously and professionally.
• Able to use basic information-gathering skills to solve problems.
• Able to learn procedural knowledge through on-the-job training.
• Frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Frequently ascend and descend ladders to retrieve and put away stock.
• Frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
• Frequently communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
• Able to identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Able to remain in a stationary, upright position for 80% of the time.

Responsibilities

• Greet and acknowledge customers promptly and assist multiple customers efficiently.
• Assess customer needs, share product knowledge, answer questions, direct customers to merchandise, and offer recommendations.
• Use suggestive selling and stay informed about product availability.
• Inform customers about store events, promotions, and special activities.
• Address customer issues and offer alternative solutions, aiming to turn returns into exchanges when possible.
• Communicate merchandise restocking needs, service requirements, and customer feedback to management in a timely manner.
• Collaborate with the team to achieve store and company objectives and support a positive, productive work environment.
• Operate registers and other devices; move, retrieve, stock, and put away merchandise.
• Assist customers across the sales floor and retrieve merchandise from the stock room.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed