Seasonal Sales Associate Freight

Five Below • Hanover, PA

12d • Onsite

About The Position

The Seasonal Sales Associate Freight supports customers and store operations by providing prompt, helpful service, sharing product knowledge, promoting store events and offers, resolving concerns, and communicating store needs to management. The role contributes to team and company goals and helps maintain a positive shopping experience. It requires a flexible schedule, including days, evenings, weekends, and potentially overnight shifts, as well as travel when required. The position is hourly and starts at $11.00.

Requirements

• Must be at least 16 years old.
• Available to work a flexible schedule, including days, evenings, weekends, and potentially overnight shifts; travel may be required.
• Comfortable using technology or willing to learn, including computers, cash registers, hand-held devices, and mobile devices.
• Good communication skills and ability to engage with customers.
• Ability to handle customer interactions and concerns courteously and professionally.
• Ability to use basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge through on-the-job training.
• Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Ability to frequently climb and descend ladders, kneel, bend, twist, stoop, and move between the sales floor and stock room.
• Ability to remain in a stationary, upright position for 80% of the time.
• Ability to accurately communicate and exchange information with customers, managers, and coworkers in person and by telephone.
• Ability to identify and understand email and printed instructions.

Responsibilities

• Greet and acknowledge customers promptly, assist them efficiently, and manage multiple customer interactions.
• Assess customer needs, share product knowledge, answer questions, direct customers to merchandise, make recommendations, and use suggestive selling while staying informed about product availability.
• Inform customers about store events, promotions, and special activities.
• Address customer concerns and offer solutions using product knowledge, seeking exchanges instead of returns when possible.
• Inform management about restocking needs, service requirements, and customer feedback in a timely manner.
• Work collaboratively with the team to support store and company objectives and contribute to a positive, productive work environment.
• Operate the cash register and other devices; retrieve, stock, and put away merchandise; and assist customers across the sales floor.
• Read and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed