Seasonal Sales Associate Freight

Five Below • Hanover, PA

11d • Onsite

About The Position

The Seasonal Sales Associate Freight supports customers and store operations by providing prompt, helpful service and contributing to sales and team goals. The role includes assisting customers with product questions and recommendations, promoting store events and offers, resolving concerns, and communicating merchandise and service needs to management. Associates also retrieve, stock, and put away merchandise, including working in the stock room and on the sales floor. The position requires a flexible schedule that may include day, evening, weekend, or overnight shifts and travel as required.

Requirements

• Must be at least 16 years old.
• Available to work a flexible schedule that meets business needs, including days, evenings, weekends, and potentially overnight shifts; travel may be required.
• Comfortable using, or willing to learn, technology such as computers, cash registers, hand-held devices, and mobile devices.
• Able to communicate effectively and engage with customers.
• Able to handle customer interactions and potential issues courteously and professionally.
• Able to use basic information-gathering skills to solve problems.
• Able to learn procedural knowledge through on-the-job training.
• Able to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Able to frequently climb and descend ladders, kneel, bend, twist, stoop, and move around the sales floor and stock room.
• Able to communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
• Able to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Able to remain in a stationary, upright position for 80% of the time.

Responsibilities

• Greet and acknowledge customers promptly, assist them efficiently, and handle multiple customer interactions.
• Assess customer needs, share product knowledge, answer questions, direct customers to merchandise, and offer recommendations.
• Use suggestive selling and stay informed about product availability.
• Inform customers about store events, promotions, and special activities.
• Address customer concerns and offer product-based solutions, aiming to convert returns into exchanges when possible.
• Inform management about restocking and service needs and provide customer feedback in a timely manner.
• Collaborate with the team to achieve store and company goals and contribute to a positive work environment.
• Operate the cash register and other devices as needed.
• Move, retrieve, stock, and put away merchandise, including using ladders and working in the stock room and sales floor.
• Follow merchandise-layout, schedule, and standard operating procedure instructions.

Benefits

• The posting refers candidates to a benefits site for information about health coverage and financial and personal wellness support; specific benefits are not listed.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed