Seasonal Sales Associate/Early AM Freight

Five Below•Stevens Point, WI

13d•Onsite

About The Position

The Seasonal Sales Associate supports customers and store operations by creating a welcoming shopping experience, sharing product knowledge, promoting events and offers, resolving customer concerns, and collaborating with the team to meet store goals. The position may include early-morning freight responsibilities, including retrieving, restocking, and putting away merchandise. Associates must be able to work a flexible schedule that may include day, evening, weekend, or overnight shifts.

Requirements

Must be at least 16 years old.
Available to work a flexible schedule to meet business needs, including days, evenings, weekends, and possibly overnight shifts and travel as required.
Comfortable using, or willing to learn, computers, cash registers, hand-held devices, and mobile devices.
Able to communicate effectively and engage with customers.
Able to handle customer interactions and concerns courteously and professionally.
Able to use basic information-gathering skills to solve problems.
Able to learn procedural knowledge through on-the-job training.
Able to move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Able to frequently climb and descend ladders and kneel, bend, twist, and stoop.
Able to communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone.
Able to remain stationary and upright for 80% of the time.
Able to identify and understand email and printed instructions about merchandise layouts, associate schedules, and standard operating procedures.

Responsibilities

Greet and assist customers promptly, including handling multiple customer interactions efficiently.
Assess customer needs, share product knowledge, answer questions, direct customers to merchandise, and offer recommendations.
Use suggestive selling and stay informed about product availability.
Inform customers about store events, promotions, and special activities.
Address customer concerns and suggest alternative solutions, including exchanges when appropriate.
Communicate merchandise restocking and service needs, along with customer feedback, to management.
Collaborate with the team to support store and company goals and maintain a positive work environment.
Retrieve, restock, and put away merchandise as needed.