Seasonal Sales Associate/Early AM Freight

Five Below • Oshkosh, WI

13d

About The Position

The Seasonal Sales Associate/Early AM Freight supports customer service and store operations at Five Below. The role involves greeting and assisting customers, identifying their needs, sharing product knowledge, making recommendations, promoting store events and promotions, and addressing customer concerns. Associates also communicate merchandise and service needs to management and work with the team to meet store and company goals.

The position requires operating registers and other devices, moving and stocking merchandise, retrieving items from stock, and assisting customers across the sales floor. Work requires a flexible schedule that may include day, evening, weekend, and overnight shifts, as well as travel when required. Associates must be able to remain upright and stationary for much of the workday and perform the physical activities described in the essential functions.

Requirements

• Must be at least 16 years old.
• Available to work a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts; travel may be required.
• Comfortable using technology such as computers, cash registers, hand-held devices, and mobile devices, or willing to learn.
• Able to communicate effectively and engage with customers.
• Able to handle customer interactions and potential issues courteously and professionally.
• Able to use basic information-gathering skills to solve problems.
• Able to learn procedural knowledge through on-the-job training.
• Able to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5 to 10 feet.
• Able to frequently climb and descend ladders, kneel, bend, twist, stoop, and move across the sales floor and stock room.
• Able to communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
• Able to identify and understand email and printed instructions concerning merchandise layouts, associate schedules, and standard operating procedures.
• Able to remain in a stationary, upright position for 80% of the time.

Responsibilities

• Greet and acknowledge customers promptly and assist multiple customers efficiently.
• Assess customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and offering recommendations.
• Use suggestive selling and stay informed about product availability.
• Inform customers about store events, promotions, and special activities.
• Address customer issues and offer alternative solutions, aiming to turn returns into exchanges when possible.
• Inform management in a timely manner about restocking needs, service requirements, and customer feedback.
• Collaborate with the team to achieve store and company objectives and support a positive, productive work environment.
• Operate cash registers, computers, hand-held devices, phones, walkies, and mobile devices.
• Move, retrieve, and put away merchandise, including stock kept at height or in the stock room.
• Follow merchandise layouts, associate schedules, and standard operating procedures communicated through email or printed instructions.

Benefits

• The posting directs candidates to Five Below's benefits site for information about health coverage and financial and personal wellness support; specific benefits are not listed.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed