Seasonal Sales Associate/Early AM Freight

Five Below•Escanaba, MI

12d

About The Position

The Seasonal Sales Associate/Early AM Freight helps customers have a positive shopping experience by providing prompt, knowledgeable assistance, promoting store events and offers, and resolving customer concerns. The role also supports store operations by communicating merchandise and service needs to management and collaborating with coworkers to meet store and company goals. The position requires a flexible schedule that may include day, evening, weekend, and overnight shifts.

Requirements

Be at least 16 years old.
Be available to work a flexible schedule.
Be comfortable using, or willing to learn, technology such as computers, cash registers, hand-held devices, and mobile devices.
Communicate well and engage with customers.
Handle customer interactions and potential issues courteously and professionally.
Use basic information-gathering skills to solve problems.
Learn procedural knowledge through on-the-job training.
Frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Frequently climb and descend ladders to retrieve and put away stock.
Frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
Frequently move across the sales floor and between the sales floor and stock room.
Work a flexible schedule that meets business needs, including days, evenings, weekends, and potentially overnight shifts and travel as required.
Identify and understand email and printed instructions about merchandise layouts, associate schedules, and standard operating procedures.
Remain in a stationary, upright position for 80% of the time.

Responsibilities

Greet and acknowledge customers promptly and assist multiple customers efficiently.
Assess customer needs, share product knowledge, answer questions, direct customers to merchandise, and make recommendations.
Use suggestive selling and stay informed about product availability.
Inform customers about store events, promotions, and special activities.
Address customer concerns and offer alternative solutions, seeking exchanges instead of returns when possible.
Communicate merchandise restocking needs, service requirements, and customer feedback to management in a timely manner.
Collaborate with the team to support store and company goals and contribute to a positive work environment.