Seasonal Sales Associate/Early AM Freight

Five Below•Marinette, WI

12d•Onsite

About The Position

Five Below is hiring a Seasonal Sales Associate/Early AM Freight associate to help customers, support sales, and contribute to store operations. The role involves providing prompt, knowledgeable customer service; promoting merchandise, events, and promotions; addressing customer concerns; and communicating customer feedback and store needs to management. Associates work collaboratively to support store and company goals.

Requirements

Must be at least 16 years old.
Available to work a flexible schedule.
Comfortable with or willing to learn technology such as computers, cash registers, hand-held devices, and mobile devices.
Good communicator with the ability to engage with customers.
Able to handle customer interactions and potential issues courteously and professionally.
Able to use basic information-gathering skills to solve problems.
Ability to learn procedural knowledge through on-the-job training.
Able to move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5 to 10 feet.
Able to frequently climb and descend ladders, kneel, bend, twist, stoop, and move around the sales floor and stock room.
Able to communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
Able to identify and understand email and printed instructions concerning merchandise layouts, associate schedules, and standard operating procedures.
Able to remain in a stationary, upright position for 80% of the time.
Schedule availability may need to include day, evening, weekend, and overnight shifts, as well as travel as required.

Responsibilities

Greet and assist customers promptly, acknowledging them and handling multiple customer interactions efficiently.
Assess customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and making recommendations.
Use suggestive selling and stay informed about product availability.
Inform customers about store events, promotions, and special activities.
Address customer concerns and offer solutions using product knowledge, including alternatives that may turn returns into exchanges.
Communicate merchandise restocking needs, service requirements, and customer feedback to management in a timely manner.
Collaborate with the team to achieve store and company objectives and contribute to a positive, productive work environment.
Operate the cash register and other listed devices; move, retrieve, and put away merchandise and stock.