Seasonal Sales Associate/Early AM Freight

Five Below•Appleton, WI

14d

About The Position

The Seasonal Sales Associate/Early AM Freight role supports Five Below’s customer experience and store goals. Associates greet and assist customers, understand their needs, share product knowledge, make recommendations, promote events and offers, and address concerns. They also communicate merchandise and service needs to management and work collaboratively with the team. The position involves operating store technology and registers, moving and stocking merchandise, retrieving and putting away stock, and maintaining customer service across the sales floor and stock room. The schedule is flexible and may include day, evening, weekend, or overnight shifts, as business needs require.

Requirements

Must be at least 16 years old.
Available to work a flexible schedule, including day, evening, weekend, and potentially overnight shifts; travel may be required.
Comfortable using technology such as computers, cash registers, handheld devices, and mobile devices, or willing to learn.
Able to communicate effectively and engage with customers.
Able to handle customer interactions and concerns courteously and professionally.
Able to use basic information-gathering skills to solve problems.
Able to learn procedural knowledge through on-the-job training.
Able to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5 to 10 feet.
Able to frequently use ladders and kneel, bend, twist, and stoop.
Able to remain in a stationary, upright position for 80% of the time.
Able to communicate and exchange accurate information with customers, managers, and coworkers, including in person and by telephone.
Able to identify and discern email and printed instructions about merchandise layouts, associate schedules, and standard operating procedures.

Responsibilities

Greet and acknowledge customers promptly, assist them, and handle multiple customer interactions efficiently.
Assess customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and offering recommendations.
Use suggestive selling and stay informed about product availability.
Inform customers about store events, promotions, and special activities.
Address customer issues and offer solutions, including alternatives that may turn returns into exchanges when possible.
Inform management about merchandise restocking, service requirements, and customer feedback.
Collaborate with the team to achieve store and company objectives and support a positive work environment.
Operate registers and other store devices and move, retrieve, stock, and put away merchandise.