Early Morning Seasonal Freight Associate

Five Below•Sheboygan Falls, WI

12d•Onsite

About The Position

The Early Morning Seasonal Freight Associate supports store operations and customer service by assisting shoppers, sharing product knowledge, promoting store events and promotions, addressing customer concerns, and communicating merchandise and service needs to management. The role also involves handling and moving merchandise, retrieving and putting away stock, and working with the team to support store and company goals. The associate must be available for a flexible schedule that may include day, evening, weekend, and overnight shifts, and travel as required.

Requirements

Must be at least 16 years old.
Available to work a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts; travel may be required.
Comfortable using, or willing to learn, technology such as computers, cash registers, hand-held devices, and mobile devices.
Able to communicate effectively and engage with customers.
Able to handle customer interactions and concerns courteously and professionally.
Able to use basic information-gathering skills to solve problems.
Able to learn procedural knowledge through on-the-job training.
Able to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Able to frequently climb and descend ladders.
Able to frequently kneel, bend, twist, stoop, and move across the sales floor and stockroom.
Able to frequently communicate and exchange accurate information with customers, managers, and coworkers, by phone and face-to-face.
Able to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Able to remain in a stationary, upright position for 80% of the time.

Responsibilities

Greet customers promptly and assist multiple customers efficiently.
Assess customer needs, share product knowledge, answer questions, direct customers to merchandise, and offer recommendations.
Engage in suggestive selling and stay informed about product availability.
Inform customers about store events, promotions, and special activities.
Address customer issues and offer alternative solutions, seeking exchanges instead of returns when possible.
Communicate merchandise restocking needs, service requirements, and customer feedback to management.
Collaborate with the team to achieve store and company objectives and support a positive work environment.
Operate registers and other store devices as needed.
Move, retrieve, and put away merchandise, including stockroom and sales-floor tasks.