Early Morning Freight Crew Seasonal

Five Below • Gaylord, MI

5d • Onsite

About The Position

The Early Morning Freight Crew associate supports customer service and store operations by assisting customers, promoting products and store events, addressing customer concerns, communicating merchandise and service needs to management, and collaborating with the team to meet store and company goals. The role involves handling and stocking merchandise, operating store devices, and maintaining a positive shopping experience. This is a seasonal, hourly position starting at $13.73.

Requirements

• Must be at least 16 years old.
• Available to work a flexible schedule that meets business needs, including day, evening, weekend, and potentially overnight shifts; travel may be required as needed.
• Comfortable with or willing to learn technology such as computers, cash registers, handheld devices, and mobile devices.
• Able to communicate effectively and engage with customers.
• Able to handle customer interactions and potential issues courteously and professionally.
• Able to use basic information-gathering skills to solve problems.
• Able to learn procedural knowledge through on-the-job training.
• Able to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Able to remain in a stationary, upright position for 80% of the time.
• Able to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Able to frequently climb and descend ladders, kneel, bend, twist, stoop, and move across the sales floor and to and from the stock room.
• Able to frequently communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.

Responsibilities

• Greet and assist customers promptly, including handling multiple customer interactions efficiently.
• Assess customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and offering recommendations.
• Use suggestive selling and stay informed about product availability.
• Inform customers about store events, promotions, and special activities.
• Address customer concerns and offer alternative solutions, including exchanges when appropriate.
• Inform management about restocking needs, service requirements, and customer feedback.
• Collaborate with the team to achieve store and company goals and contribute to a positive work environment.
• Operate store devices and move, retrieve, and put away merchandise.
• Follow merchandise layout instructions, associate schedules, and standard operating procedures.

Benefits

• The company directs applicants to a benefits site describing health coverage and financial and personal wellness support; specific benefits are not listed.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed