Seasonal early morning freight associate

Five Below•Kingston, NY

About The Position

The Seasonal Early Morning Freight Associate supports customer service and store operations at Five Below. The role includes greeting and assisting customers, identifying their needs, sharing product knowledge, making recommendations, promoting store events and promotions, and addressing customer concerns. Associates communicate restocking and service needs and customer feedback to management, and work with the team to support store and company goals. The position requires operating store technology and equipment, moving and stocking merchandise, and working a flexible schedule that may include days, evenings, weekends, and overnight shifts.

Requirements

Must be at least 16 years old.
Available to work a flexible schedule to meet business needs, including days, evenings, weekends, and potentially overnight shifts.
Comfortable with or willing to learn technology such as computers, cash registers, hand-held devices, and mobile devices.
Able to communicate effectively and engage with customers.
Able to handle customer interactions and potential issues or concerns courteously and professionally.
Able to use basic information-gathering skills to solve problems.
Able to learn procedural knowledge through on-the-job training.
Able to move merchandise weighing up to 25 lbs and place or remove merchandise at heights of 5–10 feet.
Able to frequently ascend and descend ladders.
Able to kneel, bend, twist, and stoop, and move around the sales floor and stock room.
Able to communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone.
Able to identify and discern email and printed instructions.
Able to remain in a stationary, upright position for 80% of the time.

Responsibilities

Greet and acknowledge customers promptly and assist multiple customers efficiently.
Assess customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and offering recommendations.
Use suggestive selling and stay informed about product availability.
Inform customers about store events, promotions, and special activities.
Address customer concerns and offer alternative solutions, aiming to turn returns into exchanges when possible.
Communicate merchandise restocking and service needs, and customer feedback, to management in a timely manner.
Collaborate with the team to achieve store and company goals and contribute to a positive, productive work environment.
Operate cash registers and other store devices and technology.
Move, retrieve, and put away merchandise, including using ladders and working in the stock room and on the sales floor.
Follow merchandise layout instructions, associate schedules, and standard operating procedures.