Seasonal early morning freight associate

Five Below • Monticello, NY

1d

About The Position

The Seasonal Early Morning Freight Associate supports store operations and customer service by assisting shoppers, sharing product knowledge, promoting store events and offers, resolving customer concerns, and communicating merchandise and service needs to management. The associate collaborates with the team to help achieve store and company goals.

The role involves frequent use of store technology and equipment, handling and stocking merchandise, retrieving and putting away stock, and moving throughout the sales floor and stock room. The associate must remain upright and stationary for much of the workday and be available for a flexible schedule that may include day, evening, weekend, or overnight shifts, as well as travel when required. The position is seasonal and hourly, with a starting pay of $16.00.

Requirements

• Must be at least 16 years old.
• Available to work a flexible schedule.
• Comfortable using, or willing to learn, technology such as computers, cash registers, hand-held devices, and mobile devices.
• Good communication skills and ability to engage with customers.
• Ability to handle customer interactions and potential issues courteously and professionally.
• Ability to use basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge through on-the-job training.
• Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Ability to frequently climb and descend ladders to retrieve and put away stock.
• Ability to frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
• Ability to frequently move across the sales floor and between the sales floor and stock room.
• Ability to remain in a stationary, upright position for 80% of the time.
• Ability to identify and understand email and printed instructions related to merchandise layouts, associate schedules, and standard operating procedures.
• Ability to exchange accurate information with customers, managers, and coworkers in person and by telephone.

Responsibilities

• Greet and assist customers promptly, including handling multiple customer interactions efficiently.
• Assess customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and offering recommendations.
• Use suggestive selling and stay informed about product availability.
• Inform customers about store events, promotions, and special activities.
• Address customer issues and offer alternative solutions, seeking exchanges in place of returns when possible.
• Communicate merchandise restocking needs, service requirements, and customer feedback to management in a timely manner.
• Collaborate with the team to achieve store and company goals and support a positive, productive work environment.
• Operate cash registers and other store devices; move, retrieve, and put away merchandise.
• Work a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts, and travel as required.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed