Seasonal early morning freight associate

Five Below • Kingston, NY

1d • Onsite

About The Position

The Freight Associate supports store operations by assisting customers, promoting merchandise and store events, resolving customer concerns, and communicating store needs to management. The role also involves handling merchandise and stock, using store technology, and collaborating with the team to meet store and company goals. The position is seasonal and requires a flexible schedule, which may include day, evening, weekend, and overnight shifts.

Requirements

• Must be at least 16 years old.
• Available to work a flexible schedule to meet business needs, including days, evenings, weekends, and potentially overnight shifts.
• Comfortable using technology or willing to learn, including computers, cash registers, hand-held devices, and mobile devices.
• Good communication skills and ability to engage with customers.
• Ability to handle customer interactions and potential concerns courteously and professionally.
• Basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge through on-the-job training.
• Ability to move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Ability to frequently ascend and descend ladders and kneel, bend, twist, and stoop.
• Ability to remain stationary and upright for 80% of the time.
• Ability to identify and understand email and printed instructions about merchandise layouts, schedules, and standard operating procedures.
• Ability to exchange accurate information with customers, managers, and coworkers in person and by telephone.

Responsibilities

• Greet customers promptly and assist multiple customers efficiently.
• Assess customer needs by sharing product knowledge, answering questions, directing them to merchandise, and offering recommendations.
• Use suggestive selling and stay informed about product availability.
• Inform customers about store events, promotions, and special activities.
• Address customer concerns and offer alternative solutions, aiming to turn returns into exchanges when possible.
• Keep management informed about restocking needs, service requirements, and customer feedback.
• Collaborate with the team to achieve store and company objectives and support a positive work environment.
• Retrieve, put away, and move merchandise, including using ladders and working in the stock room and on the sales floor.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed