Seasonal early morning freight associate

Five Below • Town of Villenova, NY

1d • Onsite

About The Position

The Seasonal Early Morning Freight Associate supports store operations by assisting customers, contributing to store goals, and handling merchandise and stock. The role involves customer service on the sales floor, communication with management about restocking and customer feedback, and using store technology and equipment. The associate must be able to work a flexible schedule that may include day, evening, weekend, and overnight shifts, and may include travel as required.

Requirements

• Must be at least 16 years old.
• Available to work a flexible schedule to meet business needs, including days, evenings, weekends, and potentially overnight shifts; travel may be required.
• Comfortable using or willing to learn technology such as computers, cash registers, handheld devices, and mobile devices.
• Able to communicate effectively and engage with customers.
• Able to handle customer interactions and potential issues courteously and professionally.
• Able to use basic information-gathering skills to solve problems.
• Able to learn procedural knowledge through on-the-job training.
• Frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Frequently climb and descend ladders to retrieve and put away stock.
• Frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
• Frequently move across the sales floor and between the sales floor and stock room.
• Remain in a stationary, upright position for 80% of the time.
• Identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Exchange accurate information with customers, managers, and coworkers in person and by telephone.

Responsibilities

• Greet and promptly assist customers, including managing multiple customer interactions efficiently.
• Assess customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and offering recommendations.
• Engage in suggestive selling and stay informed about product availability.
• Inform customers about store events, promotions, and special activities.
• Address customer concerns and offer alternative solutions, aiming to turn returns into exchanges when possible.
• Communicate merchandise restocking and service needs, along with customer feedback, to management in a timely manner.
• Collaborate with the team to achieve store and company goals and support a positive, productive work environment.
• Operate registers and other store technology; move, retrieve, and put away merchandise and stock.

Benefits

• The job posting directs applicants to Five Below’s benefits site for details about benefits and support, including health coverage and financial and personal wellness resources.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed